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Gainsight Inc.

Knowledge Center Bot Analytics

This article provides insights on the analytics aspects of Knowledge Center Bot.

Overview

KC Bot Analytics helps you understand how often the Bot is used, or how many user views there are on Bot Engagements/articles, or if the search terms are returning the desired results.

View KC Bot Analytics

To view KC Bot Analytics:

  1. Click Analytics menu from the left pane.
  2. Click Knowledge Center from the Engagements drop down options. A list view of KC Bots is displayed.
  3. Click on the Bot name to view the detailed analytics of the selected Bot.

Note: The date filter on top of the page allows you to select the date range of Bot Analytics.

Bot Analytics has four components that are represented by their respective widgets:

  • Engagement Views: Displays the analytics of the user views of Engagements configured for the Bot.

  • Article Views: Displays the analytics of the user views of the Knowledge Center articles added in the Bot.

  • Feedback Submitted: Shows the analytics of the user feedback provided in the Feedback tab of the Bot.

  • Searches: Shows the analytics of the searches that users performed from Bot.

The widgets for each component displays the time series view of the analytics during the selected time frame. When you click each widget, the details of the component are shown in the table view below the widgets.

KC Bot Analytics.png

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