This article explains the system limits applicable at feature and package level in Gainsight PX.
Gainsight Product Experience Packages
The following are the availaible Gainsight PX Packages:
- PX Essentials: PX Essentials delivers product analytics, usage visualizations and activation tracking for growing products and teams. Understand your users and activate them with customer sentiment surveys, in-app guides and a Knowledge Center bot.
- PX Enterprise: PX Enterprise Package includes everything in PX Essentials, plus enterprise security features, advanced S3 integration, language localization, unlimited MAU support and increased data retention.
|In App Surveys||Yes||Yes|
|In App Guides Engagements||Yes||Yes|
|KC Bot (Singe Active)||Yes||Yes|
|KC Bot (Multiple)||No||Yes|
|Tracking across tags (tenant)||No||Yes|
|Basic Essentials Integrations||Yes||Yes|
|Advanced Enterprise Integrations||No||Yes|
The following are the Gainsight PX Packages and their respective limits:
Ideal For: Customers with single product, low MAU and event volume, and single channel deployments.
Ideal For: Customers with multiple products, cross product tracking, high MAU and event volume, multiple channel deployments, more integrations and advanced security features.
|Supported Monthly Active Users||Unlimited||Unlimited|
|Number of events per MAU||5K||10K|
|Product tags included by default||1||1|
|Maximum product tags that can be additionally added||2||Unlimited|
|Data retention period||36 Months||36 Months|
|Maximum emails that can be sent
(can be extended)
|Number of events tracker per features||Unlimited||Unlimited|
Gainsight PX System Limits
Custom event limitations are imposed by the PX Events Framework on the server side.
Note: The limitations are imposed on all SDKs. The SDK itself does not impose any limitations on custom event name, number of properties/values, and the property name.
|Maximum Custom Event types that can be created, including Global Context||2K|
|Maximum number of unique Custom Events||2K per product|
|Maximum characters in property name or key||1024|
|Maximum characters in Custom Event name||2K|
|Maximum values that can be added to a property||50|
|Maximum of features and modules that can be mapped||10K|
|Maximum of rules that can be mapped||10K|
|Permissible backfill operations||Up to 6 months|
User or Account Attributes
|Maximum Custom Attributes that can be uploaded||75 per user or account|
|Maximum characters in Custom Attribute name||200|
|Maximum characters in Custom Attribute value||1024|
|Number of email engagement that can be sent consecutively to a user||20 per contact, over seven days|
Knowledge Center Bot
|Maximum allowed height of KC Bot||999 px|
|Maximum allowed width of KC Bot||1000 px|
|Maximum domains (URLs) allowed in Google Search Knowledge Base||100|
|Maximum data that can be parsed in S3 Account and User Import CSV file||350K rows, per file|
|Export limit for Query Builder CSV reports||100K rows|
|Maximum public API calls across all products for a subscription
(can be extended)
|1M per day|
|Rate limit for public APIs for a subscription||500 API calls, per second|