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Gainsight Inc.

Reports and Dashboards Limitations

Gainsight NXT - Articles Impacted due to July, 2023 Release

IMPORTANT UPDATE: Our documentation is being updated to match the new July 2023 release (v6.37) navigation changes. Technical Communication team is working diligently to align everything as soon as possible. Thanks for your support.

For more information about the latest UI changes, click here.



This article explains about the limitations in Reports and Dashboards. The following are the reporting preview and export limits in Report Builder, Gainsight Home Dashboards and C360.

Report Builder 

  • Group By field limit: 10

Export as Excel 

  • You can export the report to excel based on the Tenant configured report read limit of 100k.

Report timeout 

  • 30 seconds (Mongo can have maximum document data as 16MB).

Dashboard Export 

  • PPT max. records 500 with 50 slides

  • Max. # of reports per Gainsight Dashboard: 30

  • Each report in Dashboard can have maximum of 50 records in PPT.

  • Downloading the dashboard as PDF will not capture data from third-party widgets like Tableau since Gainsight does not store these Session IDs.

  • If the PDF dashboard export takes more than 60 seconds, then the download action is deemed to be failed.

Other limits 

  • When you add a Date field to the Show Me section and have applied a Min/Max function, with a field in the By section. You can only see the tabular report, but not the other visualization types. This behavior is applicable for MDA Objects and for SFDC objects, you will not see the Min/Max function on the Date Fields added to Show Me.

  • Decimal places should be supported for three digits only.

  • For Gainsight objects, you cannot create multiple reports with the same report name, even if you try saving the report, it will not be saved to the report repository. Alternatively, you can prefix or suffix some additional text and then save the report. 

  • When you login to Gainsight NXT via Salesforce, you cannot create reports on the Salesforce custom object if the name of the Salesforce custom object is the same as the Gainsight packaged object.

  • Visualization charts assist in comprehending records; however, when dealing with extensive data, it can exceed the capacity of certain visualizations. Each type of visualization chart comes with limitations on the amount of records it can effectively display. These limits include:

Visualization Chart Type Limitation
Area 2000
Bar 2000
Bubble 500
Column 2000
Column Line 2000
Packed Bubble 1000
Donut 500
Funnel 100
Heatmap 2000
Pie 500
Scatter 2000
Stacked Bar 2000
Stacked Column 2000