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Gainsight Inc.

Reports and Dashboards Limitations

Gainsight NXT

This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.

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This article explains about the limitations in Reports and Dashboards. The following are the reporting preview and export limits in Report Builder, Gainsight Home Dashboards and C360:

Report Builder

  • Show me field limit: 10 fields if there is 1 or more by fields
  • By field limit: 5

Export as Excel

  • You can export the report to excel based on the Tenant configured report read limit, can vary between 1000 and 5000 (max.)

Export as CSV

  • Export to CSV option in a report exports up to 100K  records only.
  • Email servers typically have an attachment file size limit (Gmail 25 MB, Outlook 20 MB) because of which the capabilities of Export to CSV is also limited.
  • Gainsight recommends to use Export to S3 from Bionic Rules, if the records in your report exceed 100K records.  
  • Row grouping is not supported in CSV exports. 

Report timeout

  • 30 seconds (Mongo can have maximum document data as 16MB).

Dashboard Export

  • PPT max. records 500 with 50 slides
  • Max. # of reports per Gainsight Dashboard: 20

Other limits

  • Stacked Bar/Column charts will not display the visual data points (Numbers) on the bar/column, if the percentage is below 15.
  • When you add a Date field to Show Me section and have applied a Min/Max function, with a field in By section. You can only see the tabular report, but not the other visualization types. This behavior is applicable for MDA Objects and for SFDC objects, you will not see the Min/Max function on the Date Fields added to Show Me.
  • Decimal places should be supported for 9 digit only.
  • Row grouped reports are not visible in Sally and Journey Orchestrator.
  • For Gainsight objects, you cannot create multiple reports with the same report name, even if you try saving the report, it will not be saved to the report repository. Alternatively, you can prefix or suffix some additional text and then save the report. 
  • When you login to Gainsight NXT via Salesforce, you cannot create reports on Salesforce custom object if the name of the Salesforce custom object is same as Gainsight packaged object.
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