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Gainsight Inc.

Gainsight NXT Upgrade Process

Frequency

Gainsight releases new functionality approximately once every six weeks. In addition, we also periodically release patches and emergency fixes. The planned release schedule is available below, and any Maintenance & Incident updates are posted on status.gainsight.com. We recommend subscribing to the status page, and following the Community Product News & Updates category in order to receive release notes and detailed updates.

Occasionally, a planned feature will be moved to a future release, in order to deliver the highest quality product. We will communicate the changes via the Community.

Release Timing & Queue Impact 

Gainsight releases are pushed on the following schedule:

  • MDA - US Major releases: Saturdays between 3 AM — 7 AM UTC

  • MDA - EU Major releases: Saturdays between 3 AM — 7 AM UTC

  • Patches: Any day other than Mon and Fri, but usually before 10:30am UTC

  • Hotfixes: due to the urgent nature of hotfixes, they may be released on any day of the week, but usually before 10:30am UTC. Hotfixes occur infrequently.

For information on whether the rules engine, data processing or data ingestion queues will be impacted by a given release, please subscribe to status.gainsight.com for updates regarding our US region, or eu-status.gainsight.com for our EU region.

2020 Release Calendar 

The following dates and release versions may change somewhat as the year progresses. NXT Sandboxes and Production Orgs are upgraded at the same time.

 

Release Version

EU Release Date

US Release Date

6.10 

Jan. 4 & 7 (Prod & Sandbox)

Jan. 11

6.11 Jan. 27 Feb. 1
6.12 Feb. 25 Feb. 29
6.13 March 21 March 28
6.14 April 21 April 25
6.15 June 2 June 6
6.16 July 14 July 18
6.17 Aug. 25 Aug. 29
6.18 Oct. 6 Oct. 10
6.19 Nov. 17 Nov. 21
6.20 Dec. 29 Jan. 2, 2021

 

Automatic MDA Upgrades 

It’s not possible to opt-out of MDA upgrades.

Major upgrades on the MDA require Gainsight to pause processing the scheduled backend requests (Ex: Rules execution, data load jobs, or Journey Orchestrator emails) for 2 - 4 hours typically. During this time, the Gainsight application is still accessible and can read and present data in Reports, Scorecards, and Dashboards. We announce scheduled MDA releases in advance at http://status.gainsight.com, and you can “Subscribe to updates” to receive email or SMS notifications. Occasionally, we apply hotfixes/emergency fixes on the MDA.

Communications 

  • On the day of the upgrade, we post an in-app message on the Admin page announcing the upgrade and sharing a link to draft release notes.

  • Two weeks after the production release, we send an email with links to new support articles and our finalized release notes, as well as make an in-app announcement with the same info.

Product Roadmap & Feedback 

At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.

About once per quarter, our product leadership holds a roadmap webinar for customers where we share Gainsight’s CS product development plans. In May, the roadmap presentation is held live at our US Pulse conference. Webinar invitations are typically sent 2 to 3 weeks in advance.

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