Gainsight CS Release Process
Product Release Cadence
Gainsight CS follows a six-week release cadence for new features and enhancements. Each release may include focused improvements, larger capabilities, or a combination of both, depending on feature readiness.
This cycle provides customers a consistent schedule for tracking product updates and planning adoption and communications.
Until July 2026, Gainsight CS followed a quarterly Major Release schedule. The 2026 release calendar below includes dates from both the previous quarterly schedule and the current six-week schedule.
Release Timing and Queue Impact
Gainsight releases enhancements and upgrades every six weeks. Scheduled releases across all data centers typically go out on Saturdays between 3 AM — 7 AM UTC.
For the latest status on release progress, including any impact to the rules engine, data processing, or data ingestion queues, visit status.gainsight.com.
2026 Release Calendar
The following schedule may have slight changes to dates and release versions as the year progresses. EU, US1 and US2 enablement happens on the same date.
|
Quarter |
Release |
EU, US1 and US2 Release Date |
|---|---|---|
| Q4 | 2026 January Release | Sat, Jan 31, 2026 |
| Q1 | 2026 April Release |
Sat, Apr 25, 2026 |
| Q2 | 2026 July Release |
Sat, Jul 25, 2026 |
| Q3 | 2026 September Release |
Sat, Sept 19, 2026 |
| Q3 | 2026 October Release | Sat, Oct 31, 2026 |
| Q4 | 2026 December Release |
Sat, Dec 12, 2026 |
| Q4 | 2027 January Release | Sat, Jan 30, 2027 |
| **Note: To learn more about Gainsight’s data centers, refer to the Gainsight Data Center section. | ||
Gainsight Data Centers
Gainsight has a total of three data centers as listed below:
| Data Center Name | Location | Description |
| EU | Frankfurt | Covers the European Region and contains the customer data specific to the EU region only. |
| US1 | Virginia | Covers the US Region and contains data specific to the existing US customers only. |
| US2 | Oregon | Covers the US West 2 Oregon region and contains only new US customers' data as they are onboarded. |
This Status Page offers visibility into Gainsight System response and availability metrics. A maintenance notification is sent to the subscribed customers whenever any changes take place in the products.
UPDATE: The Status Page for all three environments (US1, US2, and EU) has been consolidated into a single page at https://status.gainsight.com/
IMPORTANT: US Customers cannot select their Data Center. All the existing customers will continue using their existing data center (US1) until the release date as scheduled. Whenever a new tenant is created, an email is sent to the new tenant informing them about which data center they belong to. All the new US customers will be provisioned in the US2 Data Center.
How to identify which data center your instance belongs to?
To identify the data center of your instance:
- Log in to your tenant instance.
- Navigate to Administration > General > Application Settings.
- In the General Details section, view the Data Center field value. It displays the current data center of the tenant.
Note: The Data Center field is read-only.
Product Feedback
At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.