Gainsight NXT Release Process
Frequency
Gainsight releases new functionality approximately once per quarter. In addition, we also periodically release patches and emergency fixes. You can view the planned major release schedule on Gainsight’s Community, and any Maintenance & Incident updates on status.gainsight.com. We recommend following the Product News & Updates category in order to receive updates.
Note: Occasionally, we may need to delay a planned release by 1 to 2 weeks, in order to deliver the highest quality product. We will communicate the date change via the Community [if any].
Release Timing & Queue Impact
Gainsight is moving from a 6-week release cadence to a quarterly release cadence. The estimated time when these changes will go into effect is with the second 2022 customer release which is in the month of April, 2022. Please refer to the 2022 Calendar section.
Gainsight releases are pushed on the following schedule:
- EU NXT Major releases: In every quarter, the third Saturdays between 3 AM — 7 AM UTC
- US2 NXT Major releases: In every quarter, the third Saturdays between 3 AM — 7 AM UTC (Along with EU NXT release)
- US1 NXT Major releases: In every quarter, the fourth Saturdays between 3 AM — 7 AM UTC
For information on whether the rules engine, data processing or data ingestion queues will be impacted by a given release, please subscribe to
- EU instance: https://eu-status.gainsight.com/
- US1 Instance: https://status.gainsight.com/
- US2 Instance: https://us2-status.gainsight.com/ (to be available soon)
2022-2023 Quarterly Release Calendar
| Release version | EU Release Date | US Release date |
|---|---|---|
| 6.34 | Sat, Oct 22, 2022 | Sat, Oct 29, 2022 |
| 6.35 | Sat, Jan 28, 2023 (+US2) | Sat, Feb 4, 2023 (US1) |
2023 Quarterly Release Calendar (UPDATED)
The following schedule may have slight changes to dates and release versions as the year progresses.
| Release Version | EU Release Date | US2** Deployment | US1 Deployment |
|---|---|---|---|
| 6.36 | Sat, Apr 22, 2023 | Sat, Apr 22, 2023 | Sat, Apr 29, 2023 |
| 6.37 | Sat, Jul 22, 2023 | Sat, Jul 22, 2023 | Sat, Jul 29, 2023 |
Update: Last month, Gainsight internally released v6.38 with no impact on customer production orgs, leading to the update of Gainsight customer-facing version to v6.39. |
Sat, Oct 21, 2023 | Sat, Oct 21, 2023 | Sat, Oct 28, 2023 |
| 6.40 | Sat, Jan 20, 2024 | Sat, Jan 20, 2024 | Sat, Jan 27, 2024 |
| **Note: For more learn more about Gainsight’s data center US2, refer to the US2 Data Center section. | |||
Automatic NXT Upgrades
It’s not possible to opt-out of NXT upgrades.
Major upgrades on the NXT require Gainsight to pause processing the scheduled backend requests (Ex: Rules execution, data load jobs, or Journey Orchestrator emails) for 2 - 4 hours typically. During this time, the Gainsight application is still accessible and can read and present data in Reports, Scorecards, and Dashboards. We announce scheduled NXT releases in advance at http://status.gainsight.com, and you can “Subscribe to updates” to receive email or SMS notifications. Occasionally, we apply hotfixes/emergency fixes on NXT.
US2 Data Center
Gainsight currently has two main data centers for NXT tenants, EU Data Center and US Data Center. In this release, Gainsight introduces a new Data Center called US2 and with that Gainsight now has a total of three data centers as listed below:
- EU Data Center: Covers the European Region and contains the customer data specific to the EU region only.
- US1 Data Center: Covers the US Region and contains data specific to the existing US customers only.
- US2 Data Center: Covers the US West 2 Oregon region and contains only new US customers' data as they are onboarded.
US2 Data Center has a separate Status Page available for US2 customers. This Status Page offers visibility into Gainsight System response and availability metrics for our US2 instance. A maintenance notification is sent to the subscribed customers whenever any changes take place in the products. Following are the status pages for three different instances:
- EU instance: https://eu-status.gainsight.com/
- US1 Instance: https://status.gainsight.com/
- US2 Instance: https://us2-status.gainsight.com/ (to be available soon)
Note: Users can enable notification of system incidents by subscribing to updates at the top of the status page.
IMPORTANT: US Customers cannot select their Data Center. All the existing customers will continue using their existing data center (US1) until the release date as scheduled. Whenever a new tenant is created, an email is sent to the new tenant informing them about which data center they belong to. All the new US customers will be provisioned in the US2 Data Center.
How to identify which data center your instance belongs to?
To identify the data center of your instance:
- Log in to your tenant instance.
- Navigate to Administration > General > Application Settings.
- In the General Details section, view the Data Center field value. It displays the current data center of the tenant.
Note: The Data Center field is read-only.
Communications
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Two to three weeks prior to the production release, we will communicate with all Admins, Adoption Champions, Executive Sponsors, etc., with a detailed summary of the upcoming features via head’s up engagements and/or emails.
Note: This will go into effect with the April customer release. -
On the day of the Production org upgrade, we post an in-app message on the Admin page and send an email to admins announcing the upgrade and sharing the links to new support articles and our finalized release notes.
Note: Release Notes document covers all of the new features, enhancements introduced and escalations resolved in the release. -
Every patch release is accompanied by a Patch Release Notes document [example] that contains the information about the product fixes.
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In-app engagements are launched when impactful changes are implemented in the application. This helps the user understand the new features and how to get the most value out of it.
Note: Sometimes such engagements are launched before the actual implementation takes place to keep our users well informed about the upcoming changes; so that they get adequate time to prepare.
Product Roadmap & Feedback
At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.
About once per quarter, our product leadership holds a roadmap webinar for customers where we share Gainsight’s CS product development plans. Webinar invitations are typically sent 2 to 3 weeks in advance.