Gainsight CS Release Process

Frequency

Gainsight releases new functionality approximately once per quarter. In addition, we also periodically release patches and emergency fixes. You can view the planned major release schedule on Gainsight’s Community, and any Maintenance & Incident updates on status.gainsight.com. We recommend following the Product News & Updates category in order to receive updates.

Note: Occasionally, we may need to delay a planned release by 1 to 2 weeks, in order to deliver the highest quality product. We will communicate the date change via the Community [if any].

Release Timing & Queue Impact

Gainsight releases enhancements and upgrades every quarter.

Gainsight releases are pushed on the following schedule:

EU Major releases: In every quarter, the third Saturdays between 3 AM — 7 AM UTC
US2 Major releases: In every quarter, the third Saturdays between 3 AM — 7 AM UTC (Along with EU NXT release)
US1 Major releases: In every quarter, the fourth Saturdays between 3 AM — 7 AM UTC

For information on whether the rules engine, data processing or data ingestion queues will be impacted by a given release, please subscribe here for updates.

2025 Quarterly Release Calendar ^NEW

The following schedule may have slight changes to dates and release versions as the year progresses.

Quarter	Release	EU and US2 Release Date	US1 Release Date
Q4	2025 January Release	Sat, Jan 25, 2025	Sat, Feb 01, 2025
Q1	2025 April Release	Sat, Apr 19, 2025	Sat, Apr 26, 2025
Q2	2025 July Release	Sat, Jul 19, 2025	Sat, Jul 26, 2025
Q3	2025 October Release	Sat, Oct 18, 2025	Sat, Oct 25, 2025
Q4	2026 January Release	Sat, Jan 24, 2026	Sat, Jan 31, 2026
**Note: To learn more about Gainsight’s data centers, refer to the Gainsight Data Center section.

Automatic NXT Upgrades

It’s not possible to opt-out of NXT upgrades.

Major upgrades on the NXT require Gainsight to pause processing the scheduled backend requests (Ex: Rules execution, data load jobs, or Journey Orchestrator emails) for 2 - 4 hours typically. During this time, the Gainsight application is still accessible and can read and present data in Reports, Scorecards, and Dashboards. We announce scheduled NXT releases in advance at http://status.gainsight.com, and you can “Subscribe to updates” to receive email or SMS notifications. Occasionally, we apply hotfixes/emergency fixes on NXT.

Gainsight Data Centers

Gainsight has a total of three data centers as listed below:

Data Center Name	Location	Description
EU	Frankfurt	Covers the European Region and contains the customer data specific to the EU region only.
US1	Virginia	Covers the US Region and contains data specific to the existing US customers only.
US2	Oregon	Covers the US West 2 Oregon region and contains only new US customers' data as they are onboarded.

This Status Page offers visibility into Gainsight System response and availability metrics. A maintenance notification is sent to the subscribed customers whenever any changes take place in the products.

UPDATE: The Status Page for all three environments (US1, US2, and EU) has been consolidated into a single page at https://status.gainsight.com/

IMPORTANT: US Customers cannot select their Data Center. All the existing customers will continue using their existing data center (US1) until the release date as scheduled. Whenever a new tenant is created, an email is sent to the new tenant informing them about which data center they belong to. All the new US customers will be provisioned in the US2 Data Center.

How to identify which data center your instance belongs to?

To identify the data center of your instance:

Log in to your tenant instance.
Navigate to Administration > General > Application Settings.
In the General Details section, view the Data Center field value. It displays the current data center of the tenant.

Note: The Data Center field is read-only.

Communications

Two to three weeks prior to the production release, we will communicate with all Admins, Adoption Champions, Executive Sponsors, etc., with a detailed summary of the upcoming features via head’s up engagements and/or emails.
On the day of the Production org upgrade, we post an in-app message on the Admin page and send an email to admins announcing the upgrade and sharing the links to new support articles and our finalized release notes.
Note: Release Notes document covers all of the new features, enhancements introduced and escalations resolved in the release.
Every patch release is accompanied by a Patch Release Notes [example] that contains the information about the product fixes.
In-app engagements are launched when impactful changes are implemented in the application. This helps the user understand the new features and how to get the most value out of it.
Note: Sometimes such engagements are launched before the actual implementation takes place to keep our users well informed about the upcoming changes; so that they get adequate time to prepare.

Product Roadmap & Feedback

At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.

About once per quarter, our product leadership holds a roadmap webinar for customers where we share Gainsight’s CS product development plans. Webinar invitations are typically sent 2 to 3 weeks in advance.