This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.
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This article contains the Frequently Asked Questions (FAQs) related to Email Assist 2.0.
What is the ‘Email Assist 2.0’ feature about?
Email assist 2.0 is an enhanced platform of Email Assist. This will support all functionalities that email assist supports.
Who can use this feature?
This platform will be available for NXT only with Horizon Analytics (HA).The actual roll out date will be communicated later.
Can customers who are not on Horizon analytics get this feature?
Can SFDC customers get this capability?
If a customer is being upgraded to HA, when can that customer get Email Assist 2.0?
As part of HA upgrade we can enable Email Assist 2.0 platform for the customer.
How to Enable this Feature?
Presently, this feature is manually enabled and will be done by the GS Team. Future plan includes to provide Admin Control. This will be communicated at a later date.
What is unique about this feature?
Completely configurable component.
More structured grouping of data.
Structured email template listing
Simplified email preview
Capability to support org wide From address/Reply-to address .
Horizon report support.
Support Email log V2
Will there be any functional changes?
No, unless admin configures org wide from and reply-to address.
Will there be any Impact on the existing Email Templates?
No, there will not be any Impact on the existing Email templates.
Can customers test this on a sandbox?