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Gainsight Inc.

Gainsight System Limits

This article explains the system limits of each feature of Gainsight.

Overview

The system limits are fair usage limits for each Gainsight feature (such as Cockpit, Timeline, Rules Engine, etc.) and these are common for all the Gainsight packages.

Gainsight Home

Purpose Value Time Window

Maximum number of Layouts per Tenant

20 Static

Adoption Explorer

Purpose Value Time Window

Data size by Tenant (Record Count is easy to communicate)

~40GB

Static

Cockpit

Purpose Value Time Window

Create CTA/Overall count

1.5 Million CTAs Year

Company Intelligence

Purpose Value Time Window
Maximum companies to track 50,000 Static

Connectors

Purpose Value Time Window
Maximum job runs per hour per tenant 500 Hour
Maximum job runs per day per tenant 1000 Day
Maximum job runs per day per tenant for Bulk API 5000 Day

CX Center

Purpose Value Time Window
Number of texts for sentiment processing per year 1000000 Year

Number of views


250

Static

Number of Custom Topic


200

Static

Data Designer

Purpose Value Time Window

Task level - max records

~250 Million Static

Final data set size / Number of records

~10GB / 250 Million Static

Number of Designs in a Tenant

1000 Static

Total Number of design executions per day

100 (95th percentile) Day

Maximum Number of records per design (consider only final task)

200 Million Static

Maximum Data size per design

4 GB Static

Total Data Size across designs in a Tenant

50GB Static

Data Management

Purpose Value Time Window

Total Number of Low Volume Objects

100 Static
Total number of columns in one Low Volume objects 100 Static

Record Limit Low Volume(Custom Object) - Postgres

1 Million Static
BULK API RATE LIMIT number of requests that can be processed/handled in a day 5 per hour/10 per day Hour/Day

Total data load file size

5 M Static

[Client Data Volume] - Overall Data store Size/Data volume per tenant

50 Static

BULK API RATE LIMIT number of requests that can be processed/handled in a day


500 per hour/5000 per day
Hour/Day

Email Assist 2.0

Purpose Value Time Window
Maximum number of To Recipients 25 Static
Maximum number of CC Recipients No Limitation Static
Maximum number of BCC Recipients 2 Static
Maximum size of Individual Attachments 20 MB Static
Maximum Size of Total Attachments 20 MB Static
Maximum number of Attachments 20 Static
Maximum size of Image 2 MB Static
Maximum number of Reports that can be added 5 Static

Email Templates

Purpose Value Time Window
Number of Templates No Limitation Static
Maximum Attachment Size 20 MB Static
Maximum Number of Attachments 20 Static
Maximum Size of Individual Attachments 2 MB Static
Maximum number of Reports that can be added 5 Static
Maximum Size of Images 2 MB Static
Maximum number of Folders No Limitation Static
Maximum number of Sub-folders No Limitation Static
Maximum number of Template variants 20 Static

Export Services

Purpose Value Time Window

Success Snapshots

250 Snapshots Day

Report Exports

500 Reports Day

Dashboard Exports

500 Dashboards Day
Tableau Requests 500 Requests Day

Number of Reports added to success snapshot

100 Static
Number of Tokens added to success snapshot 150 Static

Number of Images added to success snapshot

40 Static

Number of Tables allowed to add tokens in cells in a success snapshot


5
Static

Size limit of file generated by processing success snapshot.(Email compatibility)

50 MB Static

Journey Orchestrator

Purpose Value Time Window

Operational Email Limit (across programs)

80, 000
 
Day
Number of active programs per Tenant ~500 Static
Number of Participants per day (across programs) 500,000 Day
Number of Participants - Month (across programs)
 
2 Million Month
Maximum waiting time allowed to be configured in conditional wait in JO programs is (This will be applicable to all new programs, no impact on existing programs) 90 days Day

Notifications

Purpose Value Time Window
Number of Unread In-App notification shown in Gainsight 50 Recent Notification Static

People Management

Purpose Value Time Window

Maximum of number of user records can be created

5 Million Static

Renewal Center

Purpose Value Time Window

Load to GS Opportunity - Via Rules Schedule : Processing Time

~30min Static
Load to GS Opportunity - Via Connectors Schedule : Processing Time ~30min Static
Number of Opportunities 20 Million Static

Rules Engine

Purpose Value Time Window
Rule Runs per day 1000 Day
Number of rules processed per day 1000 Day
Uncompressed file size for a task 5 GB Static
Maximum number of tasks allowed 15 Static
Maximum number of Show fields in each task 50 (In Pivot task, 200 cases can be used to pivot on a field) Static
Maximum number of Group by fields in transformation tasks 10 Static
Maximum number of filters allowed in each task and action 26 Static
Task Name length 80 (Alphanumeric, _ and space are supported here) Static
Task Description 200 All Characters
Output Dataset Name 60 Alphanumeric, _ and space are supported here
Maximum number of Actions allowed 50 Static

Sandbox Management

Purpose Value Time Window

Number of Sandboxes

1, Depends on no sandboxes purchased Static

Scorecard

Purpose Value Time Window

Number of account Scorecards

20 Scorecards Static
Number of Relationship Scorecards 10 per relationship type Static
Number of Measures 100 Static

Number of Measure Groups
30 Static

Segments

Purpose Value Time Window

Maximum records per Segment

Default 100,000 Static

Number of Segments created

No limitation Static

Manual Refresh

No Limitation Static

Consumer Refresh

Allowed if segment is not refreshed in the previous 24 hours Static

Maximum number of Folders

No Limitation Static

Maximum number of Sub-folders

No Limitation Static

Sightline Vault

Purpose Value Time Window

Maximum number of Solutions can be installed for a Tenant

25 Day

Success Plan

Purpose Value Time Window

Maximum number of Success Plans that can be created annually

120,000
Note: A warning will be sent after 100,000 plans have been created.
Static

Survey

Purpose Value Time Window

Number of anonymous response per day (across surveys)

10,000 Day
Number of external NPS responses imported per day 500,000 Day
Number of external CSAT responses imported per day 500,000 Day
Number of Active Survey 1000 Static
Number of question per Survey
500
Static

Number of Survey participants

Driven from Journey Orchestrator Static

Number of sub-domains supported

5 Static
Number of Custom Domain supported 1 Static
Number of Sites supported 100 Static
Number of Pages supported 100 Static

Timeline

Purpose Value Time Window

Maximum number of Activities can be created for a Tenant

10 Million Static
Total Activities per Type (automated/manual) 8 Million (automated), 2 Million (manual) Static

User Management

Purpose Value Time Window

Maximum number of Paid Licenses (Login)

10,000 per tenant
 
Static
Maximum number of Unpaid licenses (Non-login) 100,000 per tenant Static

Gainsight APIs

All of the following API limits are Fixed window rate limits.

Note: Fixed window rate limiting restricts the number of API requests at a specific time. For example, a server can have a rate limiting component that implements a fixed window algorithm that only accepts 100 requests per minute. The time-frame is fixed, and it starts at a specific time. For example, the server will only serve 100 requests between 10:00 am, and 10:01 am.

Purpose Value Time Window

Synchronous API Calls


100 API calls per min / 50,000 API call per day
 
Asynchronous API Calls (Gainsight Bulk APIs limit) 10 calls per hour / 100 per day  
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