Write with AI in Gainsight CS Products FAQs
This article contains common questions and answers about 'Write with AI'.
What is "Write with AI" in Gainsight CS?
"Write with AI" is a feature that uses AI to assist in drafting emails directly within Gainsight CS, enhancing content creation for user communications.
Where is "Write with AI" available in Gainsight?
The feature is available in several areas in CS Product, including:
- Journey Orchestrator: Automate AI-assisted emails in campaigns.
- Timeline: Document interactions and send AI-generated follow-ups.
- Cockpit: Integrate AI-generated content into tasks.
- People 360 and C360: Personalize communications with AI-driven insights.
How do I send AI-assisted emails from Timeline?
Within the Timeline, select the option to compose an email, click "Write with AI," and use the AI-generated content as a draft for your email.
Can I customize AI prompts?
Yes, users can create custom prompts to generate specific content suited to their needs.
How does AI Intel enhance email content?
AI Intel in C360 offers data-driven insights that can be integrated into your emails, making communications more personalized and effective.
Is "Write with AI" secure?
Yes, Gainsight uses GPT-3.5, and while the AI helps draft content, it's crucial to review and ensure the privacy of sensitive information before sending.
What are the benefits of using "Write with AI" in different modules?
- Efficiency: Quickly generate content across various modules.
- Consistency: Maintain a unified tone across communications.
- Personalization: Tailor communications based on customer data and AI insights.