AI Takeaways (CS)
Overview
The AI Takeaways feature within the Customer Success (CS) product, powered by GPT-3.5 Turbo and currently in General Availability (GA), offers users a quick and insightful summary of key themes and sentiment drawn from customer feedback and data within Text Analytics. This feature enables users to instantly click through to see individual responses within each key topic, helping them to understand customer sentiment more deeply. The data used includes information from the Customer Success (CS) Timeline (add-on) and Survey text responses, ensuring a comprehensive analysis.
Key Benefits
- Quick Access to Customer Sentiment: Summarizes key themes and sentiment from customer feedback, providing an at-a-glance understanding of customer opinions.
- Detailed Insights on Demand: Users can explore individual responses within each key topic, allowing for a deeper dive into customer feedback.
- Compliance with Privacy Standards: Operates under minimal risk as per the EU AI Act, ensuring strong compliance with data protection regulations.
Details
The following table provides a detailed overview of the AI Takeaways feature within the CS product:
| LLM | Description | How to Enable/ Disable |
Data Sets | Data Retention and Deletion | Is customer data used to train the AI system? |
|---|---|---|---|---|---|
| Gpt-4o Mini | Users can view a quick summary of key themes and sentiment from customer feedback and data within Text Analytics, and instantly access individual responses in each key topic. | Link | Data from a client's Customer Success (CS) Timeline (add-on), including status updates, events, interactions, notes, and survey text responses. | No customer data is retained by the third-party sub-processor used to deliver this feature. | No |