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Gainsight Inc.

CS Patch Release Notes: Version 6.17.X series

This document contains information about new functionality or issues that were resolved in patch releases of the 6.17 version.

Note: Releases are not always contiguous, and do not always contain customer-facing issues or enhancements.

Version 6.17 - Patch, September 10, 2020


Surveys 1.0 Feature Retirement Plan

  • No new Surveys can be created in Survey 1.0:  With v6.17.1 customer release, you will no longer be able to create a new 1.0 Survey, but you can still view, edit and use the existing 1.0 surveys. Gainsight recommends customers manually review their existing 1.0 surveys, and migrate them to Surveys 2.0, as well as create any new surveys using Surveys 2.0. For more information, refer to the Survey 1.0 Deprecation/Retirement FAQs article.

Issues Addressed

There are no enhancements or new features shipped via this patch release. A few important issues which are addressed and fixed in this release are documented under this section.


  • Color customization is not getting honored in the Survey Section Construct: Previously, some of the users who customized the colors and fonts in the Section construct and saved it didn’t see the colors and fonts as expected, in the preview mode. This issue is now resolved.

  • Survey Flattened Object-Null is getting honored as Empty String: In the Survey Flattened Object, when there are no responses in any of the fields, it was honored as Empty String instead of Null. Hence, when users try filtering the Null values and run the report, it didn’t display the results as expected. This issue is now resolved.

  • Space Issue in Emails Sent from Timeline: Previously, when an email is shared from the Timeline, some users could see extra spaces between the lines of an email. This issue is now resolved.


  • Issue with Group Weights distribution: Previously, when the scores are set through rules for a Scorecard, where group scores are enabled, the distribution didn’t happen as expected. This issue is fixed now. 

  • Issue with Mass Edit reports getting timing out: Previously, the Mass Edit reports were rendered in Sumo Logic and the reports were getting timed out. This issue is fixed now.

  • Japanese characters not accepted for Scorecards and measure names: Previously, Japanese characters were not supported in Scorecard names as the name field accepts only English characters. This issue is fixed now. 

  • Issue with the inline search for date field in Mass edit reports: Previously, the inline search for the date field was not getting filtered. This issue is fixed now.

  • Login through Salesforce is redirecting to a blank page: Previously, some of the users who tried logging-in through Salesforce were redirected to the blank page instead of the Timeline page. This issue is now resolved.

  • Blank page is displayed when IOS users login through SSO Authentication: Previously, the IOS users who successfully completed the SSO authentication were redirected to the blank page instead of the Timeline page. This issue is now resolved.

  • Mobile App displays an error while re-login: Users when try re-login with the same credentials after they close the app and delete the session, an error named ‘ Unable to fetch bootstrap information contact admin’ occurred. This issue is fixed.

  • Issue with Outlook Calendar connection: Previously, users couldn’t access Outlook, even after the admin provided the required permissions to users, for Outlook Calendar connection. This issue is now resolved.


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