This document guides you through the steps to authorize Matrix Data Architecture (MDA) in Gainsight:

  1. Navigate to Administration > Connectors.
  1. If you experience any issues in loading this page, contact Gainsight Support ( You may see the following error if you experience an issue in this page.


  1. In the Connectors page, activate the Authorize MDA switch and then click the AUTHORIZE button to authorize Gainsight MDA to use your Salesforce data.

Admin > Connectors.png

  1. Click Allow in the Salesforce Authorization window as shown below:
  1. Click Close in the Gainsight authorization window as shown below:

When the Gainsight Matrix Data Platform is authorized successfully, you can turn on the following connectors and configure them:

MDA Storage Limits

General data storage limitations:

  • 30 GB limit of total MDA storage

  • 10 GB or 100 million records (either) is the limit per MDA object (Subject area)
1 million events per day

If you are concerned about exceeding any of these limits, please contact

Data purges: This can occur if the maximum data storage is reached, but it occurs after a Gainsight team member informs you that you have reached the limit, and Gainsight team member discusses with you on how the purge could occur.