This article walks you through the process of assigning a Gainsight Package License to a Salesforce (SFDC) User.


For access to Gainsight application, admins must assign the Gainsight Package license and the Permission Sets in Salesforce.


Assign and Manage Gainsight Licenses

To assign Gainsight licenses:
  1. Click Setup in the top right

Accessing the Setup menu.png

  1. Enter Install in the quick find field and select Installed Packages  from the App Setup menu.

Accessing the Installed Packages.png

  1. Click Manage Licenses for the Gainsight CSM package.
Navigating to the Manage Licenses section.png

Note: The Gainsight CSM page is displayed. You can view the number of licenses assigned and the remaining number of licenses. You can also view the users to whom the licenses are assigned.

  1. To use the remaining licenses, click Add Users.
Viewing the number of available and used Gainsight licenses.png
  1. Select the check box for the users to be added and click Add.

Assigning Gainsight licenses.png


  • Admins may also need to add permission sets for some users in order for them to see the Gainsight app in their menu.

  • If your organization uses the Gainsight Survey module, and creates a survey site in Salesforce, a license will be assigned to the survey user. This license is used only for survey site setup and does not have an associated cost. The survey license is, however, added to your organization's total number of purchased licenses on the Gainsight Licenses page.

  • If a user is granted a license but marked as Inactive, the license will still be considered as in-use. Unchecking the "Active" box just suspends the access. If you want to free up that license, you need to remove the inactive user.