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Gainsight NXT Patch Release Notes: Version 6.39.X series

This document contains information about new functionality or fixes made to existing functionality in the patch release of the 6.39.1 version.

Version 6.39.1, December 15, 2023


Rules Engine

Click here to expand for more information on Rules Engine
Rules Engine is designed to improve your underlying customer data to produce superior customer outcomes. It can perform powerful multi-step, in-memory data transformations for large datasets in Gainsight within one rule. Transformations include aggregations, multi-dataset merges, formulas, and time-series calculations; helping your team to better identify meaningful data signals.
Rearrange the Rules Engine's Actions

Admins now have the ability to set the ranking order of actions based on their requirements. This enhancement empowers admins to fine-tune the Actions Execution Order, bringing a new level of operational efficiency to the customer data system.

For instance, consider the scenario where admins want to optimize data management by first removing outdated scores before assigning a green status to high-usage accounts. This capability ensures that data operations align precisely with the business objectives, contributing to a more streamlined and effective workflow. 

Setting Scorecard for Sentiment 2023-12-11 at 3.40.21 PM.jpg

Previously, the rules engine ranked actions based on their setup. Admins couldn't modify the sequence of actions in a dataset, as shown in the image below:

rankActionsMigration 2023-12-06 at 11.23.54 AM (1).jpg

Admins can now modify the ranking sequences of actions using the Action Execution Order feature.

In the preceding image, actions are displayed with assigned rankings. Shifting Load to SFDC Object from rank 4 to rank 2 causes a reorganization. The action originally at rank 2, Load to Company, is subsequently positioned at rank 3, while the one initially at rank 3, Load to Company, is now moved down to rank 4. This illustrates the dynamic impact of modifying the ranking order.

rankActionsMigration 2023-12-06 at 11.32.56 AM (1).jpg

But that's not all—this enhancement brings additional functionality to the table. Admins can now leverage two new columns, Criteria and Task, alongside the default column headings in the Actions Execution Order dialog box. This addition aims to enhance clarity and provide a more comprehensive view of the action sequences.

rankActionsMigration 2023-12-06 at 12.06.11 PM.jpg

For more information on how to rearrange or reorder the actions in Rules Engine, refer to the Ranking Actions for Execution Order section in the Rules Engine Horizon Experience Overview article.

Previous Version Details

The Gainsight team works hard to provide new features, enhancements, and fix bugs. This section provides details of the work done in the previous release, these releases can either be patch or a scheduled major release.

Date Release Version Description
21 October 2023 (EU)
28 October 2023 (US)
6.39 Gainsight NXT Release Notes 6.39 October 2023