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Gainsight Inc.


Understand how to enable and configure the Zendesk integration.

This article explains how to configure the integration between Gainsight CE and Zendesk.


This article explains how you can integrate Gainsight CE with Zendesk to pass the learning data to Zendesk as custom user feilds. To enable the integration connect with your Northpass CSM or


  • You must be an Admin in both Northpass and Zendesk.
  • You must have Premium Northpass plan subscription or higher plan subscription.

Integrate Zendesk

To configure the integration of Gainsight CE and Zendesk:

  1. Log in as a Northpass Admin
  2. Navigate to Apps > Zendesk 
  3. Screen Shot 2023-05-17 at 4.52.44 PM.jpg
  4. Click Get Started
  5. Turn ON the integration is toggle switch.
    Screen Shot 2023-05-17 at 4.54.04 PM.jpg
  6. Enter the  Zendesk configuration options:
    1. Whether new End Users should be created or ignored when learning progress is detected
    2. Your account's subdomain (ie:
    3. Zendesk username (ie: the email address you log in with)
    4. Your API Token (see this Zendesk support article for more information on how to create this)
  7. Save changes. A Connected status confirms that Northpass is able to connect to your Zendesk account and data is flowing successfully.
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