Inactivity Nudge Emails
Overview
Re-engage learners who haven't completed their courses by sending personalized reminder emails, updating content with engaging materials, and offering flexible scheduling. Implement a progress tracking system with rewards, provide personalized feedback and support, and organize interactive webinars or Q&A sessions. These strategies rekindle interest, address challenges, and motivate learners to complete their courses.
Key Benefits:
- Increased course completion rates
- Enhanced learner motivation and engagement
- Improved learner support and satisfaction
How they work
Inactivity emails are sent to learners after a configured number of days of inactivity in course content. This inactivity is calculated in full days from the last activity viewed in a course covered by an Inactivity Nudge. You can configure this setting for either:
- All Courses: Inactivity is calculated from the last activity viewed in any live course within the academy.
- Single Course: Inactivity is calculated from the last activity viewed in a specific selected course.
Emails can be set to send:
- Only Once: A message is sent once after the defined number of inactive days.
- Recurring: Messages are sent a specified number of times unless the learner becomes active.
Inactivity emails are sent daily at 12:00 am and 12:00 pm UTC. The Courses tool in the message content editor allows adding a list of courses to the email. This list is personalized for each recipient, including the names (hyperlinks) of the actual courses in which the learner was inactive