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Gainsight Inc.


Ensure learners are on-track and engaging with courses. Customize who gets messages when, and even what they look like.

This article helps you understand the centralized system for sending messages. 


The Communications tab in Northpass centralizes all messaging functionalities. It features three main categories to manage various controls effectively. Ensure learners stay on track and actively engage with courses. Customize the timing and appearance of messages for different recipients. 

Messages: Manage the Communications you send to the People in your School

Control the messages you can send to the learners. Under the Actions column, preview, customize, or enable/disable each message type.

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Delivery Log: Review the Notification Delivery Information for your School

Search for communications to a particular person and/or filter for communications of a particular type, send date or delivery status:

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Communications may show several different statuses:

  • Sent
    Northpass has successfully processed the request to send the communication to the person.
  • Dropped
    A communication was requested to be sent to a person however Northpass did not end up sending it. This status would appear if, for example, the recipient had previously unsubscribed.
  • Delivered
    The communication has been sent by Northpass and has been accepted by the recipient's server. This status does not mean that the communication appeared in the recipient's inbox, only that it was received by its server.
  • Bounced
    Northpass attempted to send the communication to the recipient however was not able to deliver it. This is often the result of an incorrect email address.
  • Opened
    If the recipient views a communication and has images turned on, it will be marked as opened. If the recipient views the communication but does not enable images, we are unable to track that it has been opened.
  • Spam Report
    The recipient has marked the communication as SPAM.

Settings: Control the Settings for the Communications being sent from your School

Review your current email footer settings, font design, and manage the sender addresses available in your school.

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