Q4 2023 Release Notes for Customer Communities (CC)

Boost Engagement with Dynamic Content Widget (OPEN BETA)

Community managers now no longer need to spend time manually updating the community with all latest contributions from community members. Dynamic Content Widget empowers community managers to curate the list of most relevant and interactive content and bring it to the front. The content list then automatically updates every time a user visits the page. As a result, your community always shows the freshest content, and community members gain quick and easy access. Additionally, community managers are able to reduce their workloads by automating the process.

Community managers need to opt-in to the open beta for the Dynamic Content Widget to add it to their widget library. To opt-in to this open beta:

1. Log in to Control.
2. Navigate to Settings > Open betas.
3. Turn on the Dynamic Content Widget toggle.

After this widget is added to the widget library, managers need to add and configure the widget in the community. To add this widget in the community:

1. Log in to your community account.
2. Click CUSTOMIZE. Navigate to the section in the community where you want to add the widget.
3. Click the plus icon. The Choose a widget dialog box appears.
4. From the widget library, select Dynamic content widget.
   
5. Provide the following information in the DYNAMIC CONTENT WIDGET slide-out panel.
   1. CONTENT
      1. Title: This option allows you to provide a custom title to the widget.
      2. Subtitle: This option allows you to provide a custom subtitle to the widget.
      3. Content type: This option allows you to select the type of content that should be displayed in the widget.
      4. Published In: This option allows you to further filter the content type based on the available categories in your community.
      5. Sort by: This option allows you to sort the content type based on views, latest activity, number of replies, and so on.
      6. (Optional) Button label and URL: This option allows you to insert a custom button, with a link to the page that provides more content. 
   2. TEMPLATE - This configuration allows you to change the view of content available in the widget and its count.
   3. WIDGET STYLE
      1. Background mode: This option allows you to change the background color of the widget.
      2. Title color: This option allows you to change the font color of the widget title provided in the CONTENT drop-down.
      3. Subtitle color: This option allows you to change the font color of the widget subtitle provided in the CONTENT drop-down.
      4. Enable top margin: This option allows you to add space between this widget and the widget on top of it.
      5. Enable top and bottom padding: This option allows you to add space on top and bottom of the widget.
6. Click DONE.
   
7. Click PUBLISH. The widget is successfully published in the community.

For latest updates, refer to the community post.

Customize Email Notification Preferences

Your community members need a better, more focused way to control their email notification preferences. We are excited to roll out a dedicated Notifications tab on the user’s profile Settings page. This tab equips community members with the ability to manage their notification settings, ultimately control email notifications they would like to receive and improve the overall community experience.

To navigate to the Notifications tab:

1. Log in to your community account.
2. Click on the user profile icon.
3. From the drop-down menu, select Settings.
4. Click Notifications.
5. Turn on the required toggles.
6. Click SAVE CHANGES. The email notification preferences are saved successfully.

Note: Gainsight recommends checking the impact of the new URL introduced that directly links to the Notifications tab. (yourcommunity.com/settings/notifications)

For instance, you might have linked to yourcommunity.com/settings/general for your users to manage their notifications like, from a system email, from a community post, and so on. While this URL still works, it now directs them to the General tab that does not show notification settings.

For latest updates, refer to the community post.