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Gainsight Inc.

Q3 2025 Release Notes for Customer Communities (CC)

This article provides the latest Q3 2025 updates and enhancements in Customer Communities (CC), featuring comprehensive insights on new features, improvements, and functionalities designed to elevate user engagement and community management.

Release Date: August 28, 2025

Enhancement

Widget Visibility

The Widget Visibility feature introduces targeted personalization to community pages by allowing admins to control which widgets appear for different user segments. This ensures a more relevant, engaging experience tailored to user roles, lifecycle stages, and product usage.

Key Capabilities:

  • Segment-Based Display Control: Show widgets only to selected user segments such as product managers, guests, or new users.
  • Visibility Settings:
    • Public: Visible to all users.
    • Private: Hidden from all except admins.
      • Guest users: Visible only to users who are not signed in.
  • View As Preview Mode: Instantly preview how a page looks for any segment without needing to log in as different users.

Community homepage with sections for discussions, knowledge base, ideas, product updates, events, and groups.

For more information on how to set custom visibility, refer to the Widget Visibility article.

Release Date: August 19, 2025

Enhancement

Notification Support in S3 Connector

Gainsight has introduced notification support in the S3 Connector to help Community Managers and Admins stay updated on data availability.

You can now configure real-time notifications that trigger whenever new data is added to your Community Data Lake Amazon S3. Supported notification methods include:

  • SNS Topic
  • SQS Queue
  • HTTP/HTTPS

These notification methods help ensure timely updates for downstream workflows and reporting tools, even if you are not using third-party automation platforms.

S3 Connector integration page with installation status, description, and notification settings for data transfer

For more information on how to enable notifications for S3 Connector, refer to the How to Create an S3 Connection article.

Out-of-the-Box Community Dashboards

Gainsight has refreshed seven out-of-the-box Community Dashboards to deliver a cleaner, more intuitive experience. These dashboards provide a comprehensive view of community activity, customer engagement, ideation trends, and more which are supported by flexible, and modern visualizations to drive data-based decisions.

What’s new:

  • Customizable views to match your reporting needs
  • Global Filters to match your data requirements.
  • Modern visual design for improved readability and usability

The dashboards also include a dedicated KPI guide explaining the SQL queries behind the metrics, making it easier to understand and trust your data.

Limitations
  • Only SSO-enabled communities can use OOB dashboards, and their SSO flag must be set to true for SSO login.
  • If you have CS and CC: Community users with Viewer_Analytics license in CS can view dashboards; users with lower licenses must request an upgrade from CS admins.
Audience Dashboard

The Audience dashboard is a robust analytics dashboard designed to provide a detailed understanding of visitor traffic and user engagement across your digital platform. By leveraging a rich set of Key Performance Indicators (KPIs) and customizable date filters, the dashboard empowers product owners, marketers, and analysts to monitor audience behavior, identify trends, and measure reach effectively.

Audience analytics showing unique visitors, page views, and percentage changes for the last 30 days

For more information on the Audience dashboard and the KPI metrics, refer to the following articles:

Content Dashboard

The Content dashboard provides deep insight into user‑generated posts, topics, and replies. It highlights engagement trends with metrics such as Posts Created, Topics Created, Replies Created, Likes Received, Positive Content Helpfulness Votes, and Average Response Time.

Content dashboard showing metrics for topics, replies, likes, and user roles with pie chart breakdowns

For more information on the Content dashboard and the KPI metrics, refer to the following articles:

Engagement Dashboard

Designed for community admins and customer success teams, the engagement dashboard tracks customer‑level activity and highlights both active and inactive customers.

Engagement Dashboard.jpg

For more information on the Engagement dashboard and the KPI metrics, refer to the following articles:

Q&A Dashboard

The Question-and-Answer (Q&A) dashboard is a powerful tool for community admins to analyze Q&A interactions within the community. It provides visibility into how questions are asked and answered, by whom, and reveals trends in engagement, support effectiveness, and user contributions.

Q&A dashboard showing questions, answers, response percentages, and average answer time for the last 30 days

For more information on the Q&A dashboard and the KPI metrics, refer to the following articles:

User Dashboard

The User Dashboard is a powerful analytics dashboard that delivers in-depth insights into community member activity and engagement. Tailored for community managers, product teams, and engagement analysts, it combines a set of key performance indicators (KPIs) with flexible filter options to track user growth, participation trends, and interaction levels over time.

 

Release Date: August 06, 2025

Enhancement

Enhanced Community Search Experience is now GA

The community search experience provides an intuitive and informative interface that brings the most accurate and relevant search results upfront, helping community users save time.

With this release, the new search experience is entering General Availability (GA) and has been improved in the following ways:

  • Metadata Labels: Idea status labels (for example: New, Open, Closed) and event type labels (for example: Office hours, Conference) are added to both the live-search dropdown and the search results page.
  • Federated Results: Results that originate externally (federated results) now display metadata identifying their external source.
  • New Filter Introduced: Added a new filter named Product Area, allowing users to filter results based on product-related metadata (applicable to product updates or ideas).

Screenshot 2025-07-25 at 16.40.25.png

For more information on Community Search, refer to the Change Document for Enhanced Search Experience in Community article.