Q1 2025 Release Notes for Customer Communities (CC)

Accessibility Enhancements

As part of Gainsight’s commitment to adhering to Web Content Accessibility Guidelines, Gainsight has rolled out several updates that improve the usability of the Customer Communities platform for all users, including those using assistive technologies.

This release includes the following improvements:

• Content Module Accessibility Improvements:
  • Spoiler Widget: Redesigned to work better with screen readers and keyboard navigation.
    
    Business Use Case: Users who rely on assistive technologies can now easily identify content without needing a mouse or visual cues.
     
  • Curated Content in Knowledge Base: Improved heading structure and navigation flow.
    
    Business Use Case: Simplifies reading and scanning content, especially for users navigating using the keyboard.
     
  • Dropdown Menu in Replies: Enhanced to ensure smoother keyboard navigation and clearer screen reader support.
    
    Business Use Case: Improves access to in-thread options for all users.
     
• UI Navigation Enhancements:
  • Back to Top Button: Now recognized as an interactive element, improving accessibility on all devices.
    
    Business Use Case: Makes navigating long pages easier for users with assistive tools.
     
  • Skip to Content Button: This button now correctly receives focus and functions with keyboard navigation.
    
    Business Use Case: Allows users to bypass repetitive page elements quickly.
     
  • Interactive Button Accessibility: Updated to be screen reader-friendly with meaningful descriptions.
    
    Business Use Case: Ensures all users can understand and interact with engagement tools such as the Like, Vote, and Reply buttons, and Views Count, across all content types.
    Note: Screen reader support is provided only for the English language.
     

Note:

• For developers, details of the changes related to specific CSS selectors are available in the file attached to the Accessibility: Inclusive Customer Communities article.
• For more information on custom CSS guidelines, refer to the Custom CSS Guidelines for Customer Communities article.

Analyze Community Data with Business Intelligence Tools

The Data Connectors feature provides the credentials and information for admins to seamlessly connect Business Intelligence (BI) tools, such as Power BI, Tableau, or Looker, to Gainsight’s Customer Communities (CC)  data lake. With this enhancement, you can easily query and analyze the data, enabling you to generate valuable insights and make data-driven decisions with confidence.

Additionally, the S3 Connector integration allows you to copy data from the data lake to Snowflake or other data warehouses. This capability empowers you to combine your community data with information from other sources, further enhancing your analytical capabilities.

For more information on how to connect your BI tools to your community data, refer to the following articles:

• How to connect Looker with Customer Communities Data Lake through BI connector

• How to connect Power BI with Customer Communities Data Lake through BI connector

• How to connect Tableau Online with Customer Communities Data Lake through BI connector

• How to Create an S3 Connection

Enhance Community Pages with List Views

Customer Communities is excited to introduce the List View configuration, allowing admins to modify how feeds or tabs are displayed on the community page. This feature enhances the visual appeal of community tabs while ensuring they align with your organization’s branding.

With List Views, admins can:

• Adjust Card themes for a structured, engaging layout by switching between list and card views.
• Customize border widths, border radius, border color, background color, title color, and text color.
• Define separate color settings for Default, Hover, and Click actions.

For more information on how to configure the List View, refer to the Configure List View article.

Improve Accessibility with Localized Homepages

The Localized Homepage feature enables community admins to tailor homepages based on users’ language preferences. This enhances user engagement, accessibility, and inclusivity by dynamically displaying relevant widgets and content per region-specific languages.

Business Use Case: A global company with a multilingual community can provide a personalized user experience. For example:

• A French-speaking user sees trending discussions and resources relevant to their region.
• A Chinese-speaking user gets a homepage featuring local news and community updates.
• An English-speaking user views a default homepage with search and engagement widgets​

This feature helps drive higher participation, better discoverability, and a seamless experience for diverse community groups.

For more information on how to create a localized homepage, refer to the Create a Localized Homepage article.

Enhance Community Engagement with Topic Filters

This enhancement allows community managers and admins to filter and display specific category topics within the Tabs Widget. Users can refine their community experience by selecting relevant product-related discussions, ensuring that only relevant topics appear under the Recent Activity, Categories, and Help Others tabs​.

Business Use Case: A company with multiple products wants to improve user engagement in its community forum. Users discussing Customer Success topics should not see unrelated Product Experience discussions. By using this filtering feature, community managers can ensure that product discussions remain organized, improving user experience and engagement​.

This feature enhances community navigation by delivering more relevant content to users.

For more information on how to filter topics, refer to the Filter Topics on Category article.