Q3 2024 Release Notes for Customer Communities (CC)

Create Events for Hidden Groups

We are delighted to announce that community managers, administrators, and moderators can now create and publish events for hidden groups. This enhancement empowers these users to create tailored events that align with business goals, such as gathering feedback on a beta program or conducting private networking events.

Consider the following image where an event is created for the hidden group USA_NYC Administrators:

For more information on how to create a hidden group and an event, refer to the Create a Group and Create an Event articles.

Improved Email Notifications for Replies

We are excited to upgrade the email notifications for all community users, allowing them to never miss any discussions on their preferred topics. Community users can now choose to receive email notifications for every reply posted on the topics they create or subscribe to. This ensures that community users always receive email notifications and stay up to date, even if they do not visit the topic page.

To enable these email notifications:

1. Log in to Destination.
2. From the user profile drop-down list, select Settings. The Settings page appears
3. Click the Notifications tab.
4. Under Replies, select the Notify me about every reply option.
5. Click SAVE CHANGES.

Note: The Notify me only about the first new reply since my last visit option is the default notification configuration.

For more information on different types of email notifications, refer to the What notification e-mails are sent to members? article.