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Gainsight Inc.

Getting Started with Rules Engine

Gainsight NXT
This article supports Gainsight NXT which is built on Gainsight's state of the art Matrix Data Architecture (MDA) platform, and is designed for customer success professionals for driving revenue, increasing retention, and scaling operations. To learn more about Gainsight NXT, click here.

If you are using Gainsight Salesforce Edition, which is built on Salesforce and customer business data is stored in SFDC, you can find supporting documentation here.


Rules Engine help you scale your data investment by harnessing cutting-edge technology to transform customer data into value delivered. Gainsight Rules Engine can perform multi-step, in-memory data processing to convert raw customer data to real-world action. Rules Engine can also perform multiple fetches and transformations in a single rule; including tasks to fetch data from multiple sources, merge, aggregate, pivot and then load to an object.

Datasets and Actions in Rules Engine.png

Sample Rules Engine High-Level Task Transformation

High-Level Task Transformation_2.png

Rules Engine helps you reduce the number of rules created and all MDA custom objects created, by enabling Admins to work with multiple data sets from multiple Objects; as well as process the data and perform actions.

Additional Resources

If you are viewing this article as part of the Configure Rules Engine documentation path, please use the arrows at the top of the article to proceed. Alternately, you can access these additional articles independently:

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