Owner Inbox Disconnected
This article explains how to resolve the owner inbox disconnected warning in Staircase AI’s data sync dashboard. If the domain install is active, the missing owner should be added to the appropriate email list by your IT admin. If the domain install is inactive, send the user an invitation from Staircase to grant email and calendar sync permissions.
If you see customers present in the 'Owner Inbox Disconnected' bucket in the Data Sync tab, follow these steps to resolve.
Domain Install Active
If you've activated a Google or Microsoft domain install, the missing owner(s) should be added to the appropriate email list by your email IT admin (or anyone with access to manage that email list).
Domain Install Inactive
Send an invite to the owner from Staircase. They will receive an invitation to login to Staircase and from there will be prompted to grant permissions to sync email and calendar.