Microsoft
This article explains admins can grant Staircase permission to access and analyze client-facing communications from your individual Microsoft inbox and calendar, noting that the recommended setup is instead via the Microsoft domain install.
Grant Permissions
Grant Staircase permission to analyze client-facing communications from your Microsoft inbox and calendar. This is not the recommended best practice. Recommended best practice is to establish connection via the Microsoft domain install. Please refer here.
Step 1
Login and click 'Settings' from your Profile panel in the top right.
Step 2
Click 'Grant Permissions' and sign in with your Microsoft username and password.
That's it!