Response Time Score
This article explains the response time score in Staircase AI, which monitors and benchmarks response times between your team and customers against established service level agreements, helping you identify outliers and flagging areas with potential SLA risks.
Staircase measures and scores response times between your team and customers. Compare these times to benchmarks and identify outliers in your data. The green scores indicate healthy response times, while reds suggest potential issues or response time SLA violations.