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Gainsight Inc.

[OBSOLETE] Manage Access Permissions for your Teams

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This article explains how Staircase AI admins can grant temporary or indefinite access to Gainsight support teams—through a configurable duration in the Support Access settings—for troubleshooting or assistance purposes, and how to revoke that access when it’s no longer needed.
IMPORTANT: This article is obsolete and for updated information, refer to Privacy & Security article.