Troubleshooting Video Playback and SCORM Loading Problems

Video and SCORM errors can be caused by several factors, including network issues, server issues, or the file uploaded by the instructor. If you are experiencing any difficulty watching videos or loading SCORM content, here are a few steps to try to resolve the issue:

• Confirm your internet connection
• Refresh your browser
• Close and reopen your browser
• Attempt to play the video or reload the SCORM lesson in an Incognito or Private window by clicking your browser's menu button and selecting "New Incognito/Private Window"
  • If the content successfully loads in the new window, this is an indicator that a browser extension is likely preventing the content from loading.
• Clear your browser’s cookies and cache (help article here on how to do this)
• For troubleshooting Video Error Code 232011 or "Cannot load M3U8: Crossdomain access denied" error messages, work with your IT network team to check on your firewall status.
  • If you have a firewall, you can allow a particular HTTP header:Access-Control-Allow-Origin: *
  • Your IT network team may want to reference JWPlayer's Support article: Crossdomain File Loading Reference.

We may ask that you provide a HAR file as well.