Gainsight PX Release Process
Frequency
Gainsight releases new functionality approximately once every six weeks. The planned release schedule is available below, and any Maintenance & Incident updates are posted here. We recommend you to follow the PX Community Product News & Updates category in order to receive release notes and detailed updates.
Occasionally, a planned feature will be moved to a future release, in order to deliver the highest quality product. We will communicate the changes via the Community.
Release Timing and Queue Impact
Gainsight PX releases are pushed on the following schedule:
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Major releases: Tuesdays between 7 AM — 11 AM UTC
For information on whether the data processing or data in Analytics will be impacted by a given release, please click here to subscribe for updates.
2021 Release Calendar
Disclaimer:
The following release dates are tentative and may change as the year progresses in view of the current pandemic situation.
| Release | PX Release Date |
|---|---|
| 2021 January Release | Jan. 19, 2021 |
| 2021 March Release | Mar 02, 2021 |
| Release | PX Release Date for EU Deployment | PX Release Date for US Deployment |
|---|---|---|
| 2021 April Release | Apr 19, 2021 | Apr 21, 2021 |
| 2021 May Release | May 31, 2021 | Jun 2, 2021 |
| 2021 July Release | Jul 19, 2021 | Jul 21, 2021 |
| 2021 August Release | Aug 31, 2021 | Sep 01, 2021 |
| 2021 October Release | Oct 4, 2021 | Oct 6, 2021 |
| 2021 November Release | Nov 15, 2021 | Nov 17, 2021 |
| 2021 Dec Release | Dec 27, 2021 | Dec 29, 2021 |
Communications
On the day of the production release, we post an in-app message on the Dashboard page announcing the release and sharing a link to the latest release notes.
Product Roadmap and Feedback
At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.
We’ve a dedicated PX roadmap presentation twice a year - Summer and Winter. This is offset 3 months from the overall (CS and PX) roadmap that is presented by the leadership team in Spring (Pulse) and Fall (webinar). Webinar invitations are typically sent 2 to 3 weeks in advance.