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Gainsight Inc.

Gainsight PX Release Process

Frequency 

Gainsight releases new functionality approximately once every six weeks. The planned release schedule is available below, and any Maintenance & Incident updates are posted here. We recommend you to follow the PX Community Product News & Updates category in order to receive release notes and detailed updates.

Occasionally, a planned feature will be moved to a future release, in order to deliver the highest quality product. We will communicate the changes via the Community.

Release Timing and Queue Impact  

Gainsight PX releases are pushed on the following schedule:

  • Major releases: Tuesdays between 7 AM — 11 AM UTC

For information on whether the data processing or data in Analytics will be impacted by a given release, please click here to subscribe for updates.

2021 Release Calendar  

Disclaimer:

The following release dates are tentative and may change as the year progresses in view of the current pandemic situation. 

Release  PX Release Date
2021 January Release Jan. 19, 2021
2021 March Release Mar 02, 2021

 

Release PX Release Date for EU Deployment PX Release Date for US Deployment
2021 April Release Apr 19, 2021 Apr 21, 2021
2021 May Release May 31, 2021 Jun 2, 2021
2021 July Release Jul 19, 2021 Jul 21, 2021
2021 August Release Aug 23, 2021 Aug 25, 2021
2021 October Release Oct 4, 2021 Oct 6, 2021
2021 November Release Nov 15, 2021 Nov 17, 2021
2021 Dec Release Dec 27, 2021 Dec 29, 2021

Communications  

On the day of the production release, we post an in-app message on the Dashboard page announcing the release and sharing a link to the latest release notes.

Product Roadmap and Feedback 

At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.

We’ve a dedicated PX roadmap presentation twice a year - Summer and Winter. This is offset 3 months from the overall (CS and PX) roadmap that is presented by the leadership team in Spring (Pulse) and Fall (webinar). Webinar invitations are typically sent 2 to 3 weeks in advance.

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