Gainsight PX Release Process

Frequency 

Gainsight releases new functionality approximately once per quarter. The planned release schedule is available below, and any Maintenance & Incident updates are posted here. We recommend you to follow the PX Community Product News & Updates category in order to receive release notes and detailed updates.

Occasionally, a planned feature will be moved to a future release, in order to deliver the highest quality product. We will communicate the changes via the Community.

Release Timing and Queue Impact  

Gainsight PX releases are pushed on the following schedule:

• Major releases:
  • EU: Mondays between 7 AM — 11 AM UTC
  • US: Saturdays between 7 AM — 11 AM UTC

For information on whether the data processing or data in Analytics will be impacted by a given release, please click here to subscribe for updates.

2024 Release Calendar

Disclaimer: The following release dates are tentative and may change as the year progresses. 

Communications  

On the day of the production release, we post an in-app message on the Dashboard page announcing the release and sharing a link to the latest release notes.

Product Roadmap and Feedback 

At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.

We’ve a dedicated PX roadmap presentation twice a year - Summer and Winter. This is offset 3 months from the overall (CS and PX) roadmap that is presented by the leadership team in Spring (Pulse) and Fall (webinar). Webinar invitations are typically sent 2 to 3 weeks in advance.