Gainsight PX Release Process
Frequency
Gainsight releases new functionality approximately once every six weeks. The planned release schedule is available below, and any Maintenance & Incident updates are posted here. We recommend you to follow the PX Community Product News & Updates category in order to receive release notes and detailed updates.
Occasionally, a planned feature will be moved to a future release, in order to deliver the highest quality product. We will communicate the changes via the Community.
Release Timing and Queue Impact
Gainsight PX releases are pushed on the following schedule:
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Major releases:
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EU: Mondays between 7 AM — 11 AM UTC
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US: Tuesdays between 7 AM — 11 AM UTC
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For information on whether the data processing or data in Analytics will be impacted by a given release, please click here to subscribe for updates.
2022 Release Calendar
Disclaimer:
The following release dates are tentative and may change as the year progresses in view of the current pandemic situation.
| Release | PX Release Date for EU Deployment | PX Release Date for US Deployment |
|---|---|---|
| 2022 February Release | Feb 1, 2022 | Feb 2, 2022 |
| 2022 March Release | Mar 21, 2022 (Updated) | Mar 22, 2022 (Updated) |
| 2022 April/May Release | May 10, 2022 (Updated) | May 10, 2022 (Updated) |
| 2022 June Release | Jun 6, 2022 | Jun 7, 2022 |
| 2022 July Release | Jul 18, 2022 | Jul 19, 2022 |
| 2022 August Release | Aug 29, 2022 | Aug 30, 2022 |
| 2022 October Release | Oct 11, 2022 | Oct 12, 2022 |
| 2022 November Release | Nov 21, 2022 | Nov 22, 2022 |
Communications
On the day of the production release, we post an in-app message on the Dashboard page announcing the release and sharing a link to the latest release notes.
Product Roadmap and Feedback
At any time, you can submit product feedback through Gainsight’s Community. Our product team frequently reviews and comments on customer questions and suggestions. You can also vote for other member’s ideas, and our team will take this into consideration when prioritizing enhancements.
We’ve a dedicated PX roadmap presentation twice a year - Summer and Winter. This is offset 3 months from the overall (CS and PX) roadmap that is presented by the leadership team in Spring (Pulse) and Fall (webinar). Webinar invitations are typically sent 2 to 3 weeks in advance.