PX Release Notes Pulse 2026

Connect AI Assistants to PX with the Gainsight PX MCP

The Gainsight PX MCP is generally available. It allows you to access PX data and insights through supported AI assistants such as ChatGPT and Claude using natural-language prompts.

You can use PX MCP to explore product usage, engagement performance, feature adoption, and other contextual PX insights using natural-language queries. The integration supports flexible grouping, pagination, CSV downloads, and conversational analysis.

PX MCP provides an optimized set of tools and text-to-query capabilities across key PX analytics areas, including:

• Query Builder: Ask questions about PX metrics and analyze product usage data.
• Engagement Analytics: Explore performance data for In-App Guides, Dialogs, Sliders, and Email engagements.
• Survey and In-App Hub Analytics: Analyze survey responses and In-App Hub usage.
• Audience Explorer: Retrieve and analyze user-level data.
• Account Explorer: Explore account-level metrics, product health, adoption, and engagement insights.
• Segments: Query users or accounts in existing segments and cross-reference segment membership with feature usage or event activity.

For more information on the MCP and the tools, refer to the Gainsight PX MCP Server Integration Overview article. 

For more information on the installation of the MCP, refer to the Connect Gainsight PX to LLMs Using MCP article.

Access PX Data Using the PX MCP Server [Beta]

Gainsight PX is thrilled to announce the  support of MCP (Model Context Protocol) server integration with AI assistants such as Claude and ChatGPT. This integration enables you to access PX data and insights using natural-language prompts directly from Claude and ChatGPT. Users can conversationally retrieve product usage insights, engagement analytics, feature adoption trends, survey feedback, user and account intelligence, and other contextual PX data without leaving your preferred AI workflow.

Key Capabilities

• Access PX insights using natural-language prompts
• Leverage contextual product usage and engagement data directly in AI workflows
• Get Account specific insights as well as across all Accounts

Example Business Use Case

• Identify accounts with low feature adoption or declining engagement
• Retrieve product usage insights for specific accounts or users
• Summarize survey responses and customer sentiment trends
• Explore feature usage trends over custom time periods

For more information on the PX MCP integration and detailed use cases, refer to the Gainsight PX MCP Server Integration Overview article. 

For more information on how to set up the PX MCP integration, refer to the Connect Gainsight PX to LLMs Using MCP article.