ATTENTION: Documentation Updates are in ProcessWe are in the process of updating the screenshots, GIFs, and content to match the latest UX based on the Horizon Experience’s new look and feel. To learn more about the Horizon Experience in Gainsight PX, click here.
Use the Product Mapper
Instrumenting your product can easily be done by using the product mapper.
Create Modules and Feature Hierarchy
Initially you can start by creating the main modules of your product. A module is a collection of features and submodules which allows you to maintain a more sustainable instrumentation strategy that you can extend over time without getting lost in hundreds of tagged features.
Use Basic URL Rule
Using url rules you can quickly get visibility to main usage areas in your product. Url rules can use wildcard '*' to support:
- Dynamic parameters
- Dynamic host names
Creating a URL rule with wildcard:
You can drag & drop modules and features to change the hierarchy at any time. Setting basic URL rules is a great way to get started before going deeper into tagging specific buttons or links in your product
Track Clickable Elements
Using the product mapper, you can track specific UI elements and associate these elements with features and modules. All you need to do is open the product mapper using your product url.
- Select the relevant feature you want the click to be associated with
- Click on create event
- Select event rule
- Select the UI element you would like to tag, you should see a blue frame as you hover
- Make sure the URL scope and css selector are optimal
- Save and you're all set!
If the product mapper does not show, up try using a deep URL link to your product, sometimes a redirect will cause the mapper to not reload properly