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Gainsight Inc.

Basic Instrumentation

Use the Product Mapper

Instrumenting your product can easily be done by using the product mapper.


Create Modules and Feature Hierarchy

Initially you can start by creating the main modules of your product. A module is a collection of features and submodules which allows you to maintain a more sustainable instrumentation strategy that you can extend over time without getting lost in hundreds of tagged features.


Use Basic URL Rule

Using url rules you can quickly get visibility to main usage areas in your product. Url rules can use wildcard '*' to support:

  • Dynamic parameters
  • Dynamic host names

Creating a URL rule with wildcard:

You can drag & drop modules and features to change the hierarchy at any time. Setting basic URL rules is a great way to get started before going deeper into tagging specific buttons or links in your product

Track Clickable Elements

Using the product mapper, you can track specific UI elements and associate these elements with features and modules. All you need to do is open the product mapper using your product url.

  • Select the relevant feature you want the click to be associated with
  • Click on create event
  • Select event rule
  • Select the UI element you would like to tag, you should see a blue frame as you hover
  • Make sure the URL scope and css selector are optimal
  • Save and you're all set!

If the product mapper does not show, up try using a deep URL link to your product, sometimes a redirect will cause the mapper to not reload properly

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