Gainsight PX User Feedback API

Overview

Gainsight PX User feedback API allows you to track your user's feedback either from the Contact Us icon or Knowledge Center Bot. Once the user submits the feedback, PX automatically receives the feedback with the help of this API.

aptrinsic('send', 'feedback', {feedbackObject});

Feedback Categories

You can submit the feedback by choosing any of the categories mentioned below:

Issue
Feature request
Best Practice Help
General Feedback

If any user has his own category apart from the categories listed above, the user can mention in the form of a label. Labels are customized to provide feedback and supports alphanumeric characters and underscores.

Feedback Analytics

You can filter the created labels and categories using Feedback analytics.

Filter by Category

Feedback Analytics by category.png

Filter by Label

Here is an example call:

// Tracking User Feedback using Category

aptrinsic('send', 'feedback', {'category' : 'Issue', 'subject' : 'feedback feature API', 'description' : 'put your feedback here'});
aptrinsic('send', 'feedback', {'category' : 'Feature request', 'subject' : 'feedback feature API', 'description' : 'put your feedback here'});
aptrinsic('send', 'feedback', {'category' : 'General feedback', 'subject' : 'feedback feature API', 'description' : 'put your feedback here'});
aptrinsic('send', 'feedback', {'category' : 'Best practice help', 'subject' : 'feedback feature API', 'description' : 'put your feedback here'});

//

// Tracking User Feedback using Labels

aptrinsic('send', 'feedback', {'category' : 'Issue', 'subject' : 'feedback feature API', 'description' : 'put your feedback here', 'labels' : ['my_label']});

//

Name	Type	Description
Subject	string	Feedback's subject
Description	string	Feedback's description
Category	string	Feedback's category must be one of the following: Issue Feature Request General Feedback Other
Labels	array<string>	Custom labels to add to the feedback. Supports alphanumeric character and underscore