Gainsight University Trainings

New Admin Experiential Training Launching in March 2026

Three new hands-on instructor led courses for experienced Admins are launching soon and will be offered approximately every six to eight weeks. Customers can use existing Admin training passes to register for these courses or purchase passes directly on Gainsight University. Email training@gainsight.com to request an update to your promo code for use with the following paid courses:

• Mastering Data Preparation
• Design, Build, and Refine Dynamic Programs
• Configure Processes to Reduce Risk & Churn

CS End User Training Webinars Available Now

The free Getting Started with Gainsight webinar (90 minutes and offered once a month) covers these key foundational areas of Gainsight:

• Organize Day-to-Day Activities with Cockpit
• Prepare for a Customer Meeting with 360
• Record Customer Meeting Notes with Timeline
• Manage Customer Goals with Success Plans
• Review Your Book of Business with Dashboards

After completing the Getting Started Webinar, attendees will be able to register for the following Power Hour sessions that are held every Thursday with rotating topics, including:

• Gainsight AI: Supercharging Your CS Journey
• Driving Verified Customer Outcomes with Success Plans & Goals
• Demystifying Customer Health with Scorecards
• Mastering Your Day with Dashboards

Pulse Academy Live - May 26, 2026 in Last Vegas, NV

Gainsight Admin 200: Advanced Series ($599)

Spend the day sharpening your Gainsight expertise alongside other experienced Admins in a hands-on, highly interactive learning environment. We’ll dig into advanced capabilities like APIs, Rules, and Journey Orchestrator, explore smarter ways to automate and optimize, and learn directly from Admins who’ve been in the trenches. With a mix of expert-led sessions and peer-driven stories, this is your opportunity to collaborate, swap ideas, and walk away with practical takeaways you can use immediately.

Mastering Gainsight for CSMs: From Strategy to Action ($399)

Join us for a high-impact, collaborative day designed to help today’s CSMs master their workflow, scale their impact, and future-proof their careers. We’ll kick off with a deep dive into the AI-powered CSM tech stack, exploring native Gainsight Horizon AI capabilities and the external tools that reduce administrative overhead so you can focus on driving customer outcomes. Through interactive “CSM Success Squad” roundtables, you’ll choose the topics most relevant to your role—from mastering the art of saying no and engaging executive stakeholders, to identifying early churn signals, accelerating time-to-value, and uncovering expansion opportunities. We’ll close with a live podcast-style panel hosted by Josh Schachter, featuring industry experts and hiring leaders who will share candid insights on the evolving CS talent market and the skills you need to stay competitive in an AI-driven landscape.