This article contains Frequently Asked Questions (FAQs) on the Chorus.ai integration with Timeline.
How does the Chorus.ai integration work with Gainsight Timeline?
The Chorus.ai integration automates the logging of meetings from Chorus.ai to Gainsight Timeline as Meetings. It utilizes external Timeline APIs to leverage the data.
What are the benefits of integrating Chorus.ai with Gainsight Timeline?
The integration enables seamless collaboration and improved management of calls and meetings from Chorus.ai. All meetings including audio recordings, video recordings, and trackers are displayed in Timeline after integration. It streamlines meeting access, enhances collaboration, and simplifies meetings management.
Where is the configuration for this integration handled?
The configuration for the Chorus.ai integration is managed within the Chorus.ai platform.
What types of meetings are added to Timeline after integration?
Timeline imports all meeting information, including audio or video recordings, as well as call trackers. These are imported using external Timeline APIs and are automatically created after a successful Chorus.ai integration.
Can I access the meeting recordings if I am not logged into Chorus.ai?
No. To access the meeting recordings, you need to be logged into Chorus.ai since the integration relies on Chorus.ai for accessing the recordings.
Is the integration available for both Salesforce and NXT editions?
Yes, it is available for both Salesforce and NXT editions.
How can I identify Chorus.ai meetings on the Gainsight UI?
Chorus.ai meetings can be identified with the help of a Chorus pill icon that is included in all meetings created from Chorus.ai.
Who has the permission to edit or delete Chorus.ai meetings?
The owner, as listed in Chorus.ai, is the author of the Chorus Meeting in Timeline. Only thehe author can edit or delete meetings.
Does Chorus.ai provide a summary of lengthy meetings?
Yes, Chorus.ai fetches an AI summary that allows users to read meeting synopses. This saves time by avoiding the need to go through lengthy meetings.