Skip to main content
Gainsight Inc.

Reports and Dashboards Limitations

Gainsight NXT

This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.

Not sure what your team is using? Click here.


This article explains about the limitations in Reports and Dashboards. The following are the reporting preview and export limits in Report Builder, Gainsight Home Dashboards and C360:

Report Builder

  • Show me field limit: upto 10 fields can be selected, provided there is 1 or more By fields
  • By field limit: upto 5 fields

Limitations of Viz Types

Each Chart Type has a certain limit as to which it can represent Data. This limit has been stated in the table below.

This table contains the following information (columns):
1. Type of Chart- the type of chart selected by the User to represent their data
2. Data limit per field - this limit is applied when only one field has been selected under Show me  
3. Data limit over all - this limit is applied when multiple fields have been selected under Show me

Type of Chart Data Limit per Show me Field Overall Limit of Viz Type
Bar Chart 1000 2000
Column Chart 1000 2000
Column and Line chart 1000 2000
Area Chart 1000 2000
Donut 500 500
Pie chart 500 500
Scatter 1000 2000
Stacked Column or Bar chart 1000 2000
Heatmap 1000 2000
Bubble 500 500
D3BUBBLE 1000 1000
Funnel 1000 1000


The number of records being displayed are done so by honoring the ranking and sorting of the user has applied to a respective field. 
To overcome these limitations, you can try shrinking your data size using one of the following ways:

  • Apply filter

You can apply filters such as Date filters while dealing with Time Range, Geographical filters while dealing with Region etc. This will streamline your data set and yield desired results.

  • Aggregate the data 

You can make your data set more compact by aggregating the data. For example, Days can be aggregated by Weeks, Accounts can be aggregated by Region etc.


Export Reports as Excel

  • You can export the report to excel based on the Tenant configured report read limit, can vary between 1000 and 5000 (max.)

Export Reports as CSV

  • Export to CSV option in a report exports up to 100K  records only.
  • Email servers typically have an attachment file size limit (Gmail 25 MB, Outlook 20 MB) because of which the capabilities of Export to CSV is also limited.
  • Gainsight recommends to use Export to S3 from Bionic Rules, if the records in your report exceed 100K records.  
  • Row grouping is not supported in CSV exports. 

Export Dashboard

  • PPT max. records 500 with 50 slides
  • Max. # of reports per Gainsight Dashboard: 20

Report Timeout

  • 30 seconds (Mongo can have maximum document data as 16MB).

Other Limitations

  • Stacked Bar/Column charts will not display the visual data points (Numbers) on the bar/column, if the percentage is below 15.
  • When you add a Date field to Show Me section and have applied a Min/Max function, with a field in By section. You can only see the tabular report, but not the other visualization types. This behavior is applicable for MDA Objects and for SFDC objects, you will not see the Min/Max function on the Date Fields added to Show Me.
  • Decimal places should be supported for 9 digit only.
  • Row grouped reports are not visible in Sally and Journey Orchestrator.
  • For Gainsight objects, you cannot create multiple reports with the same report name, even if you try saving the report, it will not be saved to the report repository. Alternatively, you can prefix or suffix some additional text and then save the report. 
  • When you login to Gainsight NXT via Salesforce, you cannot create reports on Salesforce custom object if the name of the Salesforce custom object is same as Gainsight packaged object.


  • Was this article helpful?