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Gainsight Inc.

Configure Dashboard for Sharing

Gainsight NXT

This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.

Not sure what your team is using? Click here.



This article explains how admins can configure a dashboard for sharing. CSMs can share a dashboard as a link via email with a user from the Gainsight Home tab. For example, a CSM could share the Monthly Renewals dashboard with the CRO of the company, which is delivered as a link via email. To enable CSMs to share a dashboard, the dashboard must first be configured for sharing by the admin. The configured dashboard can then be shared through email as a link, with optional security settings. In order to receive the dashboard as a link, the recipient must be added as a GS user into the GS User object. For details on how to add GS users, refer to Gainsight User Object. Dashboards can be shared with anyone who is added to the GS User object.

Note: CSMs can see the dashboards that are assigned by admins, using Dashboard Permissions.

Configure the dashboard for sharing

To configure the dashboard for sharing:

  1. Navigate to Administration > Analytics >  Dashboard Builder.
  2. Open a dashboard. Click the Share Actions icon.
  3. Click Share Settings. Sharing Settings window appears.

1. dashboard share new [2].png

  1. Select the domain of your choice, from the Select Domain dropdown list.
  2. Select the Enable OTP Verification checkbox, to enable OTP verification. The OTP can be generated a maximum of five times per link, and the recipient can re-try it three times.
  3. Select the Add an expiration period checkbox, to select the expiration period from the dropdown list.
  4. Select the Enable Export checkbox to enable export of the reports in the shared dashboard.
  5. Click SAVE.

2. dashboard SAve.png

  1. To manage users for whom access has been provided, click Manage Access from the Share Actions menu.

3. dashboard manage new [2].png

  1. You can choose to filter the users based on active, revoked, and blocked status. The following details are displayed on this page - Shared with, Shared by, Shared on, and Expires on.

4. for csm.png

Revoke Access

In the Manage Access page, to revoke access for a user, select the check box corresponding to the user and click REVOKE ACCESS. The following message is displayed: Click YES to cancel access for the selected users for the dashboard.

5. dashboardshare5.png

For information on how CSMs can share a dashboard, see the Share Dashboards article.

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