With Gainsight Program, you can design multi-step outreaches that guide your customer through a responsive series of email interactions to reach an enhanced outcome.
Navigating to Journey Orchestrator > Programs displays a list of existing Programs. Users can view existing Programs, edit, create and delete programs.
Models are pre-built, configurable methods for conducting different email campaigns within a Program. They are designed to capture Gainsight’s recommended best practices for capturing customer feedback.
The Programs Feature offers pre-built, out-of-the-box analytics. To access analytics for a Program, hover over the selected outreach in the Program list view and click the Analytics icon.
