How to Configure Programs (path)

This guide walks you through every aspect of creating, sending and analyzing Programs.

Pages: 7

Introduction to Programs
With Gainsight Program, you can design multi-step outreaches that guide your customer through a responsive series of email interactions to reach an enhanced outcome.
Program List View and Create New Program
This article explains how users can access program information and create new programs from the Programs Page.
Available Models for Programs
Models are pre-built, configurable methods for conducting different email campaigns within a Program. They are designed to capture Gainsight’s recommended best practices for capturing customer feedback.
Add Participants to a Program
This article explains the different configurations available to add participants to a Program.
Configure Model and Emails for Programs
This article explains Admins how to configure Model and Emails for Programs.
How to Test a Program
This article walks you through how to test a Program after you’ve configured it.
Reports for a Single Program
The Programs Feature offers pre-built, out-of-the-box analytics. To access analytics for a Program, hover over the selected outreach in the Program list view and click the Analytics icon.