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Gainsight Inc.

Company Intelligence in Email

Gainsight NXT

This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.

Not sure what your team is using? Click here.

 

This article describes how users receive the consolidated list of Company Intelligence posts through an email.

Overview

The Company Intelligence posts are consolidated and delivered to the users through an email daily once if the admins enable this option while configuring the Company Intelligence feature.

This allows users to view posts regarding companies and signals in which they are interested and helps them to stay informed about their customers and competitors. 

Note: Only the customers who bought the Company Intelligence feature will be able to receive the email with Company Intelligence posts. For more information on how to license this feature, please contact your Gainsight Account Manager.

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Prerequisite

To receive the Company Intelligence posts through an email, admins must select the Send daily emails option in the Select Email notification preferences (optional) dropdown menu while configuring companies in the Other Options section for this feature.

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Users do not receive any email related to Company Intelligence posts if the Select Email notification preferences (optional) dropdown menu is left blank or the Do not send emails option is selected.

Company Intelligence Posts in Email

Company Intelligence news posts are consolidated and sent through an email to the users at 9 AM PST daily. If no new posts are available for that day then no email is sent. All the posts that are sent through an email are categorized in the alphabetic order of the Signals, and within Signals also all the posts are ordered in alphabetical order as per the titles of the posts.

Note: Currently, users cannot perform Create CTA or Post to Timeline actions from the email which they received about the posts.

The following details are sent through an email for each post:

  • The name of the Company to which the post belongs. The company name is hyperlinked to the related C360 page.  
  • Source of the article and date of post.
  • The title of the post, which is hyperlinked to the source article.
  • Brief description of the post.

User Preferences to Receive Emails

The Email option is enabled and selected for the Company Intelligence event automatically if the Admin selects the Send daily emails option while configuring the companies. 

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However, users have a provision to unsubscribe from the emails regarding Company Intelligence posts at any time if they do not want to receive the emails.

To unsubscribe from Company Intelligence emails:

  1. Navigate to My Settings > Notifications page.
  2. In the Event Subscriptions section, expand the For the customers I follow area and event.
  3. Disable the Email event for the Company Intelligence area.
  4. Click SAVE. User preferences are saved successfully.

Company Intelligence news posts are consolidated and sent through an email daily once irrespective of your email preference settings in the Channel Subscriptions section on the My Settings > Notifications page.

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The Email option is selected and greyed out for the Company Intelligence event if the Admin selects Do not send emails option or do not configure the Email Preferences settings.

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Limitations

  • Users cannot choose the frequency of an email to be delivered. The Company Intelligence news posts are consolidated and sent through an email daily once irrespective of the user’s email preference settings.

Additional Resources

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