Gainsight CS Packaging Overview
| IMPORTANT: Gainsight has recently launched new Customer Success (CS) package offerings: Essentials and Enterprise. Each package is enhanced with AI productivity features. This article will be updated shortly to include information related to the new CS packaging. In the meantime, please visit our Pricing page for an overview of the features available within each package. |
This article provide details of Gainsight Packages and Package Limits applicable to all Gainsight editions (NXT, Hybrid, and Salesforce).
Note: The new pricing is effective only to new customers. Existing customers are onboarded to the new pricing at the time of renewal.
Gainsight Customer Success Packages
All the customer success packages are bundled with Core CS Tools and Platform Features.
| Core CS Tools | Platform Features |
|---|---|
| Customer 360 | Data Management |
| Playbooks | User Management |
| Timeline | Rules |
| Gainsight Home | Data Designer |
| 1 Scorecard | Standard Integration Methods |
| Horizon Analytics | 5 Sightline Integrations |
| Adoption Explorer | Product Catalog |
| People Maps | Mobile |
| Text Analytics | |
| CSQL | |
| Journey Orchestrator Simple Programs | |
| Surveys and Surveys Analytics | |
| Success Snapshots | |
| Notifications | |
| Sally | |
| Full User CRM (Optional) |
The following are the four Gainsight Customer Success Packages:
- Essentials - This package equips small and developing Customer Success (CS) teams with complete customer visibility and foundational tools to ensure success and retention for high-touch, strategic customers.
- Essentials+ - This package is recommended for scaling Customer Success (CS) teams. It contains automation, expansion, and feedback tools that can be used to support high and tech-touch CS strategy.
- Enterprise - This package is recommended for mature organizations and business units. It contains foundational CS tools and integrations which can be used to turn client success into a revenue growth engine.
- Enterprise+ - This package is recommended for Enterprises with a complex and diverse customer base. It contains powerful and comprehensive CS solutions to deliver an optimized experience to every customer & drive expansion.
Note: The following terms are used in the table below:
- Add-On denotes that the feature is available as an add-on for that package.
- NA denotes that the feature is not available as an add-on for that package. The package must be upgraded.
| Package Inclusions | Essentials | Essentials+ | Enterprise | Enterprise+ |
|---|---|---|---|---|
| Customer Records | 1000 | 2000 | 2000 | 10000 |
| Viewer+ Analytics Licenses | 2 | 2 | Add-On | Add-On |
| Unlimited Scorecards | NA | Yes | Yes | Yes |
| Journey Orchestrator Advanced Programs | Add-On | Yes | Add-On | Yes |
| Sponsor Tracking | Add-On | Add-On | Yes | Yes |
| Company Intelligence | Add-On | Add-On | Yes | Yes |
| Company Teams | NA | NA | Yes | Yes |
| Multi-Source Topic Explorer (Horizon AI) | NA | Add-On | Add-On | Yes |
| Success Plans | Add-On | Add-On | Add-On | Yes |
| 1 Sandbox | Add-On | Add-On | Add-On | Yes / Add-On |
| Business Modeler | NA | Add-On | Add-On | Yes |
| Gainsight PX | For information on the Gainsight PX Packages and System Limits, refer to the Gainsight PX Package Overview article. | |||
Add-Ons
The following are some additional features that you can add to your package. The availability of each add-on is determined by the package:
Note: The following term is used in the table below:
- NA denotes that the feature is available in the package.
- No denotes that the feature is not available as an add-on for that package. The package must be upgraded.
| Features | Essentials | Essentials+ | Enterprise | Enterprise+ |
|---|---|---|---|---|
| Additional Customer Records | Yes | Yes | Yes | Yes |
| Viewer+ Analytics License | Yes | Yes | Yes | Yes |
| Viewer License | Yes | Yes | Yes | Yes |
| Renewal Center | Yes | Yes | Yes | Yes |
| Standard Integration Method (+15 Sightline Integrations) | Yes | Yes | Yes | Yes |
| Sponsor Tracking (Essentials) | Yes | Yes | No | No |
| Sponsor Tracking (Enterprise) | No | No | Yes | Yes |
| Company Intelligence | Yes | Yes | NA | NA |
| Company Teams | No | No | NA | NA |
| Success Plans | Yes | Yes | Yes | NA |
| Business Modeler | No | Yes | Yes | NA |
| Sandbox | Yes | Yes | Yes | Yes |
| Journey Orchestrator Advanced Programs | Yes | NA | Yes | NA |
| Full User CRM Access (SFDC) | Yes | Yes | Yes | Yes |
| Multi-Source Topic Explorer | No | Yes | Yes | NA |
Package Limits
The following limits are applicable to the packages:
Note: The following terms are used in the table below:
- NA denotes that a limit buy-up is not available.
- Units denotes the amount of data (in GB) consumed after compression.
| Limits | Essentials | Essentials+ | Enterprise | Enterprise+ |
|---|---|---|---|---|
| Full Users | 75 | 75 | NA | NA |
| Sightline Integrations | 5 | 5 | 5 | 5 |
| Sponsor Tracking (Sponsors) | 250 | 250 | 500 | 500 |
| API Calls | 100 per min 50000 per day |
100 per min 50000 per day |
200 per min 100000 per day |
200 per min 100000 per day |
| Data Storage | 40 units | 60 units | 100 units | 150 units |