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Gainsight Inc.

Application Settings

Gainsight NXT

This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.

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This article explains the different configurations available in the Application Settings page. After you login to Gainsight NXT through Direct Gainsight Login for the first time, Gainsight recommends you to configure the Application Settings page. Configurations in this page are settings that are applied on Gainsight at the org level.

Application Settings

Admins can navigate to Administration > Application Settings page through Global Navigation to apply different org level settings. Configure the following in this page:

  • Tenant Id: (Read-only)
  • Tenant Name: Assign a unique Tenant Name.
  • Default Time Zone: (mandatory) Select a Timezone from the list. All data interactions between Gainsight and MDA platform are recorded with a time in this timezone. History of inserting or updating records, rule execution details, etc. are stored using this timezone. Selecting this is mandatory before onboarding into Gainsight NXT.

    CAUTION: Do not change your timezone settings, after setting them up. It will result in serious data discrepancy issues.

    Note: Date and Datetime values displayed in a Report created on the Gainsight objects are based on the User Timezone setting. This setting can be applied in the user profile navigated from the top right of the global header. If this setting is not applied, Timezone selected in the Application Settings page is honoured in the Reporting.
  • Locale: Select a Locale from the list. Locale selection in this setting defines the Date and DateTime field formats across Gainsight applications as well as the format of Number and Currency fields on 360 pages. This setting is applicable when an Admin has not set a User Locale to any user from the User Management.
  • Week Start on: Select a day as per your business requirement
  • Currency Iso Symbol: Select a currency symbol based on your business requirement.
  • Fiscal Year Start Month: Select a month from the list based on your business requirement.
  • Fiscal Year label is based on: Select either Starting Year or Ending Year to display the label of fiscal year.
    • If you base your fiscal year label on starting year, your fiscal year format would be FY 2018 and the fiscal quarter format would be FQ1 2018, FQ2 2018 etc.
    • If you base your fiscal year label on ending year, your fiscal year format would be FY 2019 and the fiscal quarter format would be FQ1 2019, FQ2 2019 etc.

fiscal year format.png

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