Package Overview of AI Supported CS Features
This article explains the Packages and Package Limits for Gainsight AI-supported CS features applicable to Gainsight CS customers.
Note: The new pricing is effective only to new customers. Existing customers are onboarded to the new pricing at the time of renewal.
Gainsight Customer Success Packages
The following two Gainsight Customer Success packages are available:
- Essentials: This package is recommended for growing businesses and Customer Success organizations looking to start fast.
- Enterprise: This package is recommended for organizations looking to unleash the full power of the industry’s leading CS platform.
Package Overview
The following table explains the Essentials and Enterprise packages. Brief explanation of the list of symbols used in the table:
- ✅ : Module is included in the package at no additional cost.
- ❌ : Module is not available in the package.
- 💲 : Module is not included as standard and can be added for an additional fee.
Category
The primary grouping of the AI-supported features within the package.