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Gainsight Inc.

Vault Use Case Library: Voice of the Customer / CFM

IMPORTANT UPDATE July, 2019: Vault assets will be retired in the near future, and currently only Playbook and Report assets are compatible with the latest functionality.

How to Manage Customer Feedback:

  1. Track your quarter over quarter NPS with this report. You can see if your team is closing out NPS Response CTAs with this report, and see any escalated NPS CTAs with this report.

  2. You can see if your team is closing out Implementation CSAT CTAs with this report, and see any escalated Implementation CSAT CTAs with this report.

You can see if your team is closing out Support CSAT CTAs with this report, and see any escalated Support CSAT CTAs with this report.

View the complete list of Vault assets.

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