To download email templates:

1. Navigate to CoPilot > Email Templates.  (or click the Vault tab and browse or search across Vault asset types)

2. Click Import from Gainsight Vault.  

3. Use the hierarchical structure on the left to navigate to the available email templates. In addition, you can use the Search field to select the desired email template.
Note: Search is currently limited to the theme you are viewing/selected.

4. Click the email template name to open a preview window, or click Download. The Preview window appears.  

5. To download templates into your org, click DOWNLOAD.

 You can view the downloaded email templates at CoPilot > Email Templates list page. Downloaded templates will have the Vault folder or theme name appended to the email template name.

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