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C/R360 Module Objects

Some of the most important SFDC objects used in the C/R360 modules are described here. For more information on other SFDC and MDA Objects used in different modules, refer to  Gainsight Object Glossary.

Customer Info   

This object is used in C/R360 modules to store information of the customers. For example; to display customer information in the Customers tab of C360/R360 sections.

The following table lists the data fields available in this object:

Field Name Description
Account The customer name. This relation links Customer to Accounts.
ASV Annual Subscription Value of the customer.
Churn This field is used to store the Churn information of a customer from the SFDC object Transactions Header.
Current Score Health Score of a Customer.
Customer Lifetime in Months Lifetime of a customer in Months.
Customer Name Customer name is same as the associated Account name.
Industry Customer's industry is same as the associated Account's industry.
Latest NPS Score Latest Net Promoter Score.
Lifecycle In Weeks Lifetime of a customer in weeks.
Lifecycle In Year Lifetime of a customer in years.
MRR Current Monthly Recurring Revenue (MRR) of the Customer, net of all transactions to-date.
OCD Original Contract Date of the customer (Customer acquisition date based on the first transaction (New Business)).
Original Contract Number Original Contract Number of the customer (Optional reference # of the first transaction (New Business) with the customer).
Previous Score Previous Health Score of a Customer.
Renewal Date  Next Renewal Date of the customer.
Revenue Band To store the Revenue Band of the customer.
Stage The stage of the Customer. Customer Stage is a configurable attribute that provides additional information on the customer journey/status.
Status Describes if the customer is Active or Inactive.
Tag Active/Churned/Established/Inactive/Onboarding/Up-sell.
Trend Indicator Stores the current trend of a customer.
Users The number of licensed users of the customer.

GS Relationship (SFDC)   

This object is used in R360 module. For example; it stores Relationship information in SFDC and use it across in Gainsight.

The following table lists the data fields available in this object:

Field Name Description
Account The account name. This field fetches all the details of an Account.
CSM The CSM information of the Relationship record. This field has a lookup to the User object to fetch user details.
Latest NPS Score Latest Net Promoter Score (NPS) of a Relationship.
Relationship Type Relationship Type name of a Relationship. This field has a lookup to Relationship Type object to fetch relevant details.
Display Order The display order of the answers that are displayed in a Survey.
Other Option (Boolean) Flag that indicates whether a Survey question has other option (true/false).
Survey Id A unique Id from the Survey view object that helps fetch Survey details.
Survey Question Id A unique Id from the Survey Question object that helps fetch Survey question details.
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