CSMs can attach files within a CTA and share it with a group of people. Based on your chatter group configuration, users can attach multiple files from your computer in the CTA detail view and share the files with a specific group. The file size must not exceed 2 GB.
To enable this feature you must:
- The file size must not exceed 2 GB.
- Attached files count toward your SFDC standard file storage limit. For more information, please refer to this SFDC article.
In addition, you can build a report using the GSFileLink object to search for CTAs that have files attached to them.
Also, you can create a new CS360 section at Administration > CS360 Layouts to add the CTA files report on the customer 360 page as a section. See Configure the C360 Page and Sections for more information.