Survey Asset List

The following table contains a list of all of the Survey Assets that are currently available in Vault. Click the asset name to open the asset preview window in Gainsight. If you are not currently logged in to Gainsight, you will be directed to login. From the preview window, you can also download the asset into your org.

Folder
Sub-folder
Survey Title
Description
Operationalize Customer Lifecycle
Lifecycle Design
Implementation Survey
Gather feedback after customers complete implementation and training. Questions include likelihood to recommend, customer satisfaction, and and improvements to the onboarding process.
Operationalize Customer Lifecycle
Lifecycle Design
Post-Churn Feedback
If a customer churns, understand the primary causes for the discontinued relationship. Questions include main reasons for churn, highest churn influencers, and additional comments and recommendations.
Operationalize Customer Lifecycle
Lifecycle Design
Post-Event Survey
After a major company event, evaluate your customers' and prospects' overall experience. Questions include likelihood to recommend, most valuable takeaways, and areas for improvement.
Operationalize Customer Lifecycle
Lifecycle Design
Readiness Survey
Assess the readiness of your prospects to implement and succeed with your platform. Questions include team structure, data readiness, and organizational metrics.
Operationalize Customer Lifecycle
Lifecycle Design
Product Feedback
Gather feedback on customer satisfaction with and desired enhancements for your product. Questions include market comparison, ease of use, what users like the most, and what improvements they would like to see.
Operationalize Customer Lifecycle
Lifecycle Design
Workflow Enhancement Survey
Understand improvements for how your product can make customers' workflow more effective. Questions include improved functionality and additional workflow feedback.
Operationalize Customer Lifecycle
Lifecycle Design
Sales Process Assessment
Assess how Pre-Sales expectations were met in the Post-Sales process. Questions include ranking how expectations were met and any additional thoughts.
Operationalize Customer Lifecycle
Lifecycle Design
Pre-Demo Survey
Understand the use case for your prospects and thereby provide a more tailored demo. Questions include target user group, pain points, and relevant integrations.
Operationalize Customer Lifecycle
Lifecycle Design
Post-Launch Survey
Gather customers' initial feedback soon after they launch your platform. Questions include most valuable feature, time saved, and biggest pain points so far.
Operationalize Customer Lifecycle
Lifecycle Design
Initial End User Training Survey
Gather feedback from your customers' end users after they complete their initial product training. Questions include most valuable features, overall satisfaction, and enablement moving forward.
Operationalize Customer Lifecycle
Lifecycle Design
Internal Pre-Implementation End User Survey
Assess your end user's time allocation and satisfaction with their customer management tools before you've implemented Gainsight. Questions include employee satisfaction, current customer management tools, and time allocation.
Operationalize Customer Lifecycle
Lifecycle Design
Internal Post-Adopting End User Survey
Assess your end user's time allocation and satisfaction with their customer management tools after they've adopted Gainsight. Questions include employee satisfaction, current customer management tools, and time allocation.
Operationalize Customer Lifecycle
Lifecycle Design
Product Release Feedback
Gather customer feedback on the changes enabled by a recent product release. Questions include ease of use, overall satisfaction, and suggested improvements.
Operationalize Customer Lifecycle
Lifecycle Design
New Product Concept Analysis
Assess customer interest in a new product concept. Questions include level of interest, most valuable aspect of product concept, and potential improvements.
Operationalize Customer Lifecycle
Lifecycle Design
New Beta Feature Feedback
Gather customers' initial feedback on a new feature in Beta. Questions include ease of use, satisfaction, and feature improvements.
Operationalize Customer Lifecycle
Lifecycle Design
Customer Advisory Survey
Gather feedback on what types of improvements your customers would like to see. Questions include feature and functionality improvements, and integration requests. Note: This survey is Gainsight-specific, and therefore needs to be edited to apply to your own organization and use case.
Manage Customer Risk
Support Risk
Customer Effort Score Survey
Understand customers' satisfaction with your issue resolution. Questions include level of ease in handling issues and areas for improvement.
Manage Customer Risk
Support Risk
Customer Service Feedback
Gather feedback on customer satisfaction with their customer service experience. Questions include customer service quality, understanding, and recommendations.
Manage Customer Risk
Sentiment Risk
CSM Satisfaction Survey
Evaluate customer satisfaction specifically with their Customer Success Manager. Questions include overall CSM satisfaction, CSM advocacy, and CSM engagement level.
Manage Customer Risk
Sentiment Risk
Customer Satisfaction (CSAT) Survey A
Evaluate overall customer satisfaction with your Customer Success team. Questions include CSM engagement and understanding, CSM support, and general feedback.
Manage Customer Risk
Sentiment Risk
Customer Satisfaction (CSAT) Survey B
Evaluate overall customer satisfaction with your company. Questions include product satisfaction, team satisfaction, and overall satisfaction.
Manage Customer Risk
Sentiment Risk
NPS Survey
Gather "likelihood to recommend" data (Net Promoter Score) from your customers. Question is likelihood to recommend to a colleague or friend.
Manage Customer Risk
Habits Risk
Usage Data Proxy Survey
Use as a substitute if you are unable to collect traditional Usage Data from certain customers. Questions include product and feature usage, time saved, and product enhancements.
Drive Expansion & Advocacy
Finding Customer Advocates
Leaving Sponsor Survey
When a Sponsor leaves a company, understand where s/he's going and if there's a potential opportunity. Questions include to which company the Sponsor is going and the likehood of product recommendation at her/his new company.
Drive Expansion & Advocacy
Finding Customer Advocates
Advocacy Feedback Survey
Gather feedback from customer contacts who have been through your advocacy program. Questions include type of advocacy event, willingness to do it again, and overall feedback.
Drive Expansion & Advocacy
Finding Customer Advocates
Customer Advocacy Survey
Determine which customer contacts are willing to partake in advocacy. Questions include company name, customer age, and willingness to be an advocate.
Drive Expansion & Advocacy
Upsell Identification
Product Cross-sell Survey
Uncover customer interest in product lines that they haven't already purchased. Questions include awareness of other product lines and interest in hearing more about them.
Demonstrate Value
Management Visibility
Internal Gainsight Usage Survey
Assess the value that Gainsight is providing your CSM team. Questions include Gainsight product effectiveness, daily usage, feature usage, and time saved.
Admin
n/a
CEO Feedback
Gather feedback on the CEO's current performance. Questions include things that he should keep on doing and things that s/he could do better as CEO.
Admin
n/a
360 Feedback
Allow employees to provide feedback on any type of colleague. Questions include a variety of employee feedback ratings.
Admin
n/a
Internal Sales Training Assessment
Assess the effectiveness of your internal sales training program. Questions include satisfaction with current sales training, level of comfort with the different aspects of product selling, and suggested improvements.
Admin
n/a
Internal Product Marketing Survey
Assess the effectiveness of your product marketing content. Questions include sales content satisfaction, company website effectiveness, product packaging, and ease of use.
Admin
n/a
Manager Feedback
Gather internal feedback on managers from the employees that they manage. Questions include a variety of manager feedback ratings.
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