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Gainsight Inc.

Q4 2025 Release Notes for Customer Communities (CC)

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This article provides the latest Q4 2025 updates and enhancements in Customer Communities (CC), featuring comprehensive insights on new features, improvements, and functionalities designed to elevate user engagement and community management.

Release Date: January 29, 2026

Enhancement

Experience Faster, Smarter Community Data Exports with Exports V2

Gainsight has enhanced Community’s data export functionality, delivering better data accuracy, broader insights, and a smoother user experience with the new Exports v2.

Key Improvements

Area Enhancement
Data Source Migrated from the operational database to the CC Data Lake
Data Accuracy Aligned with Out-of-the-Box dashboards and BI connectors
Field Coverage New fields added across exports
Moderator Tracking Expanded event tracking in Moderator Actions export
Bug Fixes Fixed time gap calculation in thread replies

Known Limitations

Limitation Details
Historical Data Only includes data from January 01, 2021, onward
Date Range Filters Applies to creation or event dates, depending on export type
Minor Data Differences Some timestamps and field values may vary due to the new data model

 

Create a new export modal showing export type selection and date range calendar in Gainsight.

For more information on changes in Exports, refer to the Change Document for Exports V2 article.

Release Date: January 13, 2026

Enhancements

Find Answers Instantly with AI-Powered Search (Open BETA)

We have enhanced Smart Assistant to deliver a more powerful AI search experience. The new AI Answers feature uses advanced OpenAI models to generate real-time, streaming responses that feel as natural and dynamic as a conversation.

Key Highlights

  • AI-Driven Search: Understands natural language to interpret user queries.
  • Cited Responses: Provides AI-generated answers with source links for further reading.
  • Real-time Streaming: Displays answers as they are generated for an interactive experience.
  • Expandable Insights: Allows users to view additional context or sources with one click.
  • Continuous Learning: Improves over time based on user interactions and community feedback.

AI Answers transforms search into an intelligent assistant that helps users find, understand, and act on information faster. It combines accuracy, context, and transparency,  giving every user a more intuitive way to explore their data.

Complete AI Answers.jpg

For more information, refer to the AI Answers in Customer Communities article.

Gain Visibility into Search Usage with Search Analytics Dashboard (BETA)

Gainsight introduces the Search Analytics Dashboard, providing admins and community managers with visibility into how users interact with search.

The Search Analytics Dashboard can be enabled from Settings page.

Open betas settings page showing Search Analytics Dashboard option enabled in community settings
 

The Search Analytics dashboard surfaces key metrics to help teams understand search usage and performance, including:

  • Total Users
  • Total Searches
  • No Results Rate
  • Conversion Rate
  • Click-through Rate
  • No Clicks Rate
  • Top Searches
  • Searches without results
  • Top results

With Search Analytics, teams can now better understand how search is being used, identify gaps in the search experience, and make informed improvements.
 

With Search Analytics, teams can now better understand how search is being used, identify gaps in the search experience, and make informed improvements.

For more information, refer to the Search Analytics Dashboard (BETA) article.