Training and Videos
This category includes videos and onboarding content, as well as webinar registration and recording links. If you're looking for Gainsight's e-learning platform, which includes Admin and CSM training, please visit http://customersuccessuniversity.gainsight.com/catalog.
- Implementation & Onboarding
- [OBSOLETE] Data Preparation: Account & Contact Data
- [OBSOLETE] Installation Guide: Account, User, Contact Management
- [OBSOLETE] Introducing Gainsight In-app Guides
- New Customer Onboarding (path)
- [OBSOLETE] Onboarding for Other CRMs
- [OBSOLETE] Onboarding: Gainsight Prep Work Overview
- [OBSOLETE] Onboarding: Import Customers Into Gainsight
- [OBSOLETE] Onboarding: Rules Engine: New Customer Sync
- [OBSOLETE] Onboarding Step 1: Install Gainsight & Configure
- [OBSOLETE] Onboarding Step 2: Data Preparation
- [OBSOLETE] Onboarding Step 3: Business Processes
- [OBSOLETE] Onboarding Step 4: Email Service Configuration (Allowing)
- [OBSOLETE] Solution Architecture 2.0
- [OBSOLETE] Success Express: Agenda and Classroom Docs
- Training Videos
- [OBSOLETE] Create CTA Forms Using Linked Objects (video)
- [OBSOLETE] Creating Success Snapshots
- [OBSOLETE] Customers Tab (6 min. video)
- [OBSOLETE] Engagement Tab (8 min. video)
- [OBSOLETE] Gainsight for Sales Pipeline Development (3 mins.)
- [OBSOLETE] Gainsight Mobile App Video Overview (2 min. video)
- [OBSOLETE] How a CSM Uses Gainsight (11 min. video)
- [OBSOLETE] How our CS Director Uses Gainsight Dashboards (5 mins.)
- [OBSOLETE] Introduction to Gainsight's Community (5 mins.)
- [OBSOLETE] Introduction to Gainsight Go (5 mins.)
- [OBSOLETE] Introduction to Success Plans (10 min. video)
- [OBSOLETE] Intro to 360 View and Timeline (8 min. video)
- [OBSOLETE] Intro to Programs (video)
- [OBSOLETE] Intro to Journey Orchestrator (10 mins.)
- [OBSOLETE] Intro to Data Spaces (8 mins.)
- [OBSOLETE] Intro to Email Assist Tasks (9 mins.)
- [OBSOLETE] Intro to Gainsight Sally bot (4 min. video)
- [OBSOLETE] Intro to Reporting (11 min. video)
- [OBSOLETE] Intro to Scorecards 2.0 (8 min. video)
- [OBSOLETE] Intro to Shared 360 (7 min. video)
- [OBSOLETE] Intro to Sponsor Tracking (12 mins.)
- [OBSOLETE] Intro to Success Plans
- [OBSOLETE] Intro to Surveys 2.0 video
- [OBSOLETE] Intro to the Rules Engine (12 min. video)
- [OBSOLETE] Live Usage Data (4 min. video)
- [OBSOLETE] Marketo Integration Overview (5 min. video)
- [OBSOLETE] Overview of Gainsight Email Service (9 min. video)
- [OBSOLETE] Overview of Gainsight Surveys (12 min. video)
- [OBSOLETE] Overview of Vault (2 mins.)
- [OBSOLETE] Relationships Walk-through (video)
- [OBSOLETE] Rules Engine: New Customer Sync (5 min. video)
- [OBSOLETE] Surveys and NPS Overview (7 min. video)
- [OBSOLETE] Understanding Account Hierarchy and Gainsight Relationships (video)
- [OBSOLETE] Use Timeline for Note-taking and Follow-up Tasks (video)
- [OBSOLETE] Welcome to Gainsight (5 mins.)
- [OBSOLETE] What is Gainsight? (11 min. video)
- [OBSOLETE] Zendesk Integration Overview (5 mins.)