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Gainsight Inc.

Gainsight User Login

Gainsight Standard Edition
This article supports Gainsight Standard Edition. This Edition is built on Gainsight's state of the art Matrix Data Architecture (MDA) platform, and is designed for customer success professionals for driving revenue, increasing retention, and scaling operations. To learn more about Gainsight Standard Edition, click here.

If you are using Gainsight Salesforce Edition, which is built on Salesforce and customer business data is stored in SFDC, you can find supporting documentation here.

 

Overview

This article explains  how users login to Gainsight thru various authentication mechanisms. Gainsight provides the following Login mechanisms to users:

  • Database (DB) Login
  • Security Assertion Markup Language (SAML) Login
  • Google Apps Authentication (GSuite) Login

DB Login

DB login allows the user to login into Gainsight using Username and Password.

DB Login.png

 

SAML Login

SAML login is a Single sign-on which allows the user to login to Gainsight via Identity Providers (IdPs). For instance if your company’s IdP is Okta, you will be able to login to Gainsight by navigating to the Gainsight login page.

SAML Login.png

GSuite Login

GSuite login is a Single sign-on which allows the user to login to Gainsight via Google accounts.

 GSuite Login.png

Note: Gainsight provides the DB Authentication mechanism out of the box to all the users added to the Users List. If your company is not configured with Single sign-on (SAML or GSuite), you will always be allowed to login via DB method.

Prerequisites

To use Gainsight, contact your Super Admin to grant access. Super admin can add users from the Gainsight User Management page, to learn more click here.

New User - First Time Login

When your super admin grants Gainsight access to you, you will receive a welcome email saying that ‘Welcome to Gainsight! Your account has been created with the following credentials’, and requests you to change the password for the first time.

New User - First Time Login.png

 

  1. Click Reset Your Password. You will be navigated to the page where you can enter your new password and confirm your new password.
  2. Click Proceed.

Click Proceed.png

  1. Once you reset the password, you will be navigated to the Gainsight Home page.
    Notes:
    1. Ensure that you enter at least 8 characters in length.
    2. Ensure that the characters should contain at least 3 of the following 4 types:
  • Lower case letters (a-z)
  • Upper case letters (A-Z)
  • Numbers (i.e. 0-9)
  • Special characters (e.g. !@#$%^&*)

     You can login via DB method only when Single sign-on (GSuite/SAML) is not enabled.

  1. Store the login URL provided in the welcome email for your future login purpose. At the next login, navigate to the Gainsight login page using the login URL and enter the following details:
    1. Username/email: Enter your email in the username.
    2. Password: Enter your password.
  2. Click LOG IN.

LOG IN.png

Most Common DB Login Issues

  • Forgot Password
  • Forgot username or Gainsight login page

Forgot Password

You can reset your password from Gainsight login page.

To reset your password:

  1. Navigate to Gainsight login page.
  2. Click Forgot Password?.

Forgot Password.png

  1. Enter your email address.
  2. Click SEND EMAIL.

SEND EMAIL.png

  1. Check your inbox for a password reset email.

reset email.png

 

  1. Click the link (Click here) in the email and enter a new password.

new password.png

 

Notes:

  1. Ensure that you enter at least 8 characters.
  2. Ensure that the characters should contain at least 3 of the following 4 types:
    • Lower case letters (a-z)
    • Upper case letters (A-Z)
    • Numbers (i.e. 0-9)
    • Special characters (e.g. !@#$%^&*)
  1. Once you reset the password, you will be navigated to the Gainsight Home page.
    Notes:
  • After 10+ failed login attempts/password breach, user will be notified with an auto generated email to unblock/reset the password.
  • You may reach out to your Super Admin in the following instances:
    • 100 failed login attempts from a single IP address using different usernames, all with incorrect passwords in the last 24 hours.
    • 50 sign-up attempts per minute from the same IP address. 

Forgot Username or Gainsight Login page

If you have forgotten your Username or the Gainsight login page, reach out to your Super Admin for assistance. Super admins can see the username of all the users and can notify users with an automated email to reset their password.

SAML Login

When your super admin grants Gainsight access to you, you can login to Gainsight via Identity Providers (IdP), such as Okta, SSO, Salesforce, etc.

 

To login into Gainsight:

  1. Navigate to Gainsight login page.
  2. Enter your email address.
    Note:  You will not be prompted to enter your password as your Company’s domain is mapped with SAML IdP,, your email address will be recognized.
  3. You will be prompted to screen where it shows SINGLE SIGN-ON ENABLED with a LOG IN button.
  4. Click LOG IN.

When you attempt to sign into Gainsight via its login page, you will be navigated directly to Gainsight without entering your email address, provided you have logged-in to SAML IdP, otherwise, you will be redirected to the login page of your IdP, where you should enter the IdP credentials and then you will be navigated to Gainsight as an authenticated user.

 

LOG IN.gif

 

Notes:

  • You cannot login via SAML if your domain name is mapped with GSuite, you may need to login via GSuite authentication.
  • For users, whose domain name is not mapped with SAML or GSuite can login via DB authentication.

GSuite Login

When your super admin grants Gainsight access to you, you can login to Gainsight via Google accounts (Single sign-on).

To login to Gainsight:

  1. Navigate to Gainsight login page.
  2. Enter your email address.
    Note:  You will not be prompted to enter your password as your Company’s domain name is mapped with GSuite, your email address will be recognized.
  3. You will be prompted to the screen where it shows SINGLE SIGN-ON ENABLED with a LOG IN button.
  4. Click LOG IN.

LOG IN.gif

 

When you attempt to sign into Gainsight via its login page, you will be navigated directly to Gainsight without entering your email address, provided you have logged-in to your Google Account, otherwise, you will be redirected to the login page of your Google account and once you successfully login into your google account, you will redirected to Gainsight as an authenticated user. 

 

Notes:

  • You cannot login via GSuite if your domain name is mapped with SAML, you may need to login via SAML authentication.
  • For users, whose domain name is not mapped with GSuite or SAML can login via DB authentication.
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