Gainsight NXTGainsight helps innovative companies protect and nurture their most valuable asset - their customers - with the power of our award-winning platform. With our Customer Success Solution, you can gain deeper insights into customer behavior, operationalize the customer lifecycle, and coordinate actions and results across teams.
This article supports Gainsight NXT, the next evolution of the Customer Success platform. New and upgraded customers are deployed on Gainsight NXT.
If you have not upgraded and are using Gainsight Salesforce Edition, you can find supporting documentation here.
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This article explains how to create a connection from your Gainsight NXT org to your S3 bucket. When a connection to your S3 bucket is established, you can fetch data from csv/tsv files in your S3 bucket and create an S3 dataset in a Rule. The connected S3 bucket can be used as a source while configuring S3 File Configuration in the S3 Dataset. Once the dataset is created, Admins can apply other tasks and set up actions on it. For more information on the S3 Dataset configuration, refer S3 Dataset Task in Rules Engine.
Create an S3 Connection
To create an S3 connection from Gainsight to your S3 bucket:
- Navigate to Administration > Connectors 2.0 > Connectors tab.
- Click Create Connection on the Amazon Web services S3 Connector. Create a Connection dialog appears.
- Enter the following:
- Connection Name: Example, My S3 Custom Bucket
- Credentials of your S3 bucket like Bucket Name, Access Key, and Security Token. Ensure that you enter valid credentials to establish an S3 connection.
- Click TEST CONNECTION to validate the S3 connection. If the credentials of your S3 bucket are correct and valid, it displays the success message, Connection Successful as shown below. If not, it displays an error message, Connection failed.
- Click CREATE. A connection to your S3 bucket is established and the S3 bucket appears in the S3 File Configuration section in the S3 Dataset configuration page.
You can now configure an S3 Dataset in a Rule using data in the csv/tsv file from the just connected S3 bucket. For more information on the S3 Dataset configuration, refer S3 Dataset Task in Rules Engine.