With the introduction of a new Certification service, we wanted to address some of the most popular questions we have received.
If your question is not addressed here, please email firstname.lastname@example.org for more information.
Additional information and directions for beginning the certification process are in Certification Guidelines.
Q: Should I complete Admin 101 before taking the Exam?
A: We recommend that you complete Admin 101 before taking the Exam, as it covers all of the content in the certification.
Q: How long does it take to complete the Certification Exam? / Is there a time limit?
A: You have one hour to complete the Exam.
Q: Do I need to have access to a Gainsight Production or a Demo Environment?
A: No, you do not. The Exam is remote proctored, so signing into Gainsight or a Demo Environment could be considered cheating and your Exam could be counted as "Failed".
Q: What kind of content is in the Exam? How many questions?
A: The exam includes Multiple Choice Questions, True/False Questions, and Essay Questions. There are 45 questions in total.
Q: Will I receive an e-Certificate upon completion?
A: Yes, once the exam has been reviewed and scored, you will receive a Certification via Email.
Q: Do I have to do anything to maintain the Certificate? Does it expire?
A: Yes, maintenance updates will be introduced in the near future.
Q: What are the benefits of getting this Certification?
A: Receiving this Certification will prove your knowledge as a successful Gainsight Administrator and give you an overall perspective on how to use Gainsight.
Q: Can I attempt this Certification multiple times?
A: You may attempt the Exam as many times as you wish, however, only once per enrollment.
Q: How much does the Certification Cost?
A: The Certification costs $199.
Q: Can I start and stop the test?
A: No, once you start the test you have an hour to complete it and only one attempt.
Q: What should I do if I can't get into my account?
A: Email email@example.com and we can reset your account.
Q: How long should I expect to wait until I receive my Certificate?
A: You should receive your Certificate and Exam results within a week of completion.
Q: What score do I have to receive in order to pass the Exam?
A: You need to earn a 75% or higher in order to pass the exam.
Q: What are the system requirements for the software?
A: PC running Windows (All Versions), Mac OSX (All Version), Flash (Most Recent - 23.0.0)
Q: What do I need in order to take the Exam?
A: You need to download the software and have access to a computer with a webcam and microphone. Additional instructions are available in the Certification Guidelines.
Q: What do I do if I have to close out of the exam early and don't finish it? Will I have to pay for the exam again?
A: If you have not started the exam, you will not have to pay again as long as you use the same email to sign in. If you have started the exam you will have to contact firstname.lastname@example.org to get access to the exam.
Q: How can I pay for my exam?
A: You can use Paypay or a Credit Cart.
Q: What do I do if I am using a desktop and can't move my camera around to view my workspace?
A: You can use a 6x6 or larger mirror to pan across the room.
Q: What type of ID do I need in order to take the exam?
A: Any ID with a valid picture and name on it, except for a Military ID or a Credit Card with your name and picture on it.